Medical Assistant & Family Advocate

Nest Health•Shreveport, LA

About The Position

The Family Advocate (FA) is a vital member of Nest Health’s interdisciplinary care team and has training and experience as a Medical Assistant. Under the supervision of an authorized clinician, the FA provides direct care to adults and children in their homes. The role also draws on lived experience with the communities served by Nest Health to build trust and maintain strong connections with families. The FA supports patients with clinical tasks, documentation, administrative workflows, and care coordination. They collaborate with providers and other professionals, help families understand and access health and social services, and follow up to support families’ health goals. This is a mobile role involving visits to family homes and transportation of portable healthcare supplies. Nest describes its startup environment as fast-paced and changing, with broad responsibilities, autonomy, frequent collaboration, and opportunities to learn and contribute to evolving care processes.

Requirements

Successful completion of an accredited Medical Assistant program.
Fluency in English.
High school diploma or equivalent.
One to three years of relevant experience.
One year of vital signs and phlebotomy experience.
One year of EMR systems experience.
Active BLS certification.
U.S. work authorization.
Strong communication and interpersonal skills, including the ability to interact with multiple constituencies.
Ability to demonstrate professionalism in appearance, presentation, and demeanor.
Reliable transportation and willingness to comply with Nest’s Motor Vehicle Safety Policy.
Valid driver’s license, a car, and auto insurance; ability to drive to family homes and carry portable healthcare supplies.

Nice To Haves

Experience in counseling, community work, or community health activities at a government agency or community-based organization providing public services and helping community members obtain services.

Responsibilities

Provide direct patient care and support for a panel of patients in the home setting.
Under the direction of a licensed provider, take vital signs, update patient histories, collect lab specimens, and assist with examinations.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical histories, including standardized screening questionnaires.
Assist providers with procedures using aseptic techniques.
Follow infection-control standards, including hand hygiene, use of PPE, and isolation of patients with known infectious diseases.
Complete accurate EMR documentation of patient information and services provided in accordance with Nest Health requirements.
Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assist with patient registration, administrative workflows, and prior authorization approvals.
Perform clerical duties, including sending, receiving, and scanning medical records; obtaining diagnostic reports, hospital notes, and referral information; completing forms and requisitions; managing charting; and sending specimens to labs.
Participate in compliance-related matters, including those involving equipment, laboratory tests, medications, and vaccine inventory.
Provide advocacy, navigation support, and education about the availability and eligibility of health and social care services.
Follow up with families to determine whether they were able to access resources provided or suggested by Nest.
Work with the interdisciplinary team to proactively contact families and help connect them with providers, resources, and support needed to meet family health goals.
Participate in outreach to Nest families, including explaining program details to potential families.
Educate and encourage vaccination against COVID-19.