Medical Assistant & Family Advocate- Flagstaff

Nest Health•Flagstaff, AZ

8d•Hybrid

About The Position

The Family Advocate (FA) is a vital member of Nest Health’s interdisciplinary care team and has training and experience as a Medical Assistant. Under the supervision of a licensed clinician, the FA provides direct care to adults and children in community and home settings and helps families connect with needed care, community resources, and support. This hybrid role combines in-person clinical support, virtual patient engagement, and supply and logistics coordination. The position serves families across the greater Flagstaff and Yavapai regions, with travel to selected sites as the program grows. Virtual work is performed from home.

Requirements

Completion of an accredited Medical Assistant program.
High school diploma or equivalent.
1–3 years of relevant experience.
At least 1 year of EMR systems experience.
Strong interpersonal and communication skills, including the ability to build trust with patients, families, and clinical team members across multiple constituencies.
Strong attention to detail and organizational skills.
Active BLS/CPR certification.
US work authorization.
Fluency in English.
Unrestricted driver's license.
Ability to transport and lift clinical supplies and equipment weighing up to 25 lbs. and set up and break down portable exam equipment.

Nice To Haves

At least 1 year of experience with vital signs and phlebotomy.
Bilingual ability; bilingual candidates are strongly encouraged to apply.
Experience in community health, community outreach, or social services in a community-based organization.
Lived experience with or deep ties to the communities served by Nest Health.
Startup experience.

Responsibilities

Perform clinical tasks under the direction of a licensed provider, including taking vital signs, collecting lab specimens, and assisting with exams and procedures using aseptic technique.
Collect patient histories, including standardized screening questionnaires.
Follow infection control standards, including hand hygiene, PPE use, and isolation protocols.
Lead intake for virtual visits with new and existing families by introducing the program, collecting medical and social histories and consents, and completing screeners before the provider joins.
Complete accurate and timely EMR documentation according to Nest Health requirements.
Help families identify and access health and social care resources, including food, housing, transportation, and financial assistance, and follow up to confirm connections.
Maintain a clinical supply bag and coordinate replenishment with management.
Transport and set up exam and procedure equipment at community locations, and clean and reset it between patients.
Drop off lab specimens at designated locations as needed.
On virtual days, support provider panel management by contacting families to schedule annual wellness and well-child visits and following up about social care resources and specialist referrals.
Assist with patient registration, prior authorization approvals, and administrative workflows, including management of medical records, diagnostic reports, and referral information.
Participate in compliance activities, including equipment checks and lab, medication, and vaccine inventory.
Attend team meetings and daily huddles.
Participate in community outreach to support family enrollment and program awareness.