Medical Assistant Coordinator

ADELANTE HEALTHCARE INC•Goodyear, AZ

3d•Onsite

About The Position

The Medical Assistant Coordinator is an entry level leadership role, responsible for the facilitation of workflow while acting as the liaison between the back-office staff and other clinical and non-clinical staff. This role provides mentoring and guidance to back-office staff. The Medical Assistant Coordinator must have met all the expectations outlined for Associate Medical Assistant, Medical Assistant, and Senior Medical Assistant roles, and maintained the highest level of professionalism and performance by receiving 'exceeds' or greater on annual performance appraisals and remaining free of any active formal disciplinary process. Every Adelante Healthcare employee is expected to maximize their performance and contribution to Adelante Healthcare and the community, demonstrating a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. The core values of the organization include Inclusion, Nurture, Service, Purposeful Integrity, Resilient, and Engaged.

Requirements

High school diploma or GED from an accredited institution
Graduation from an approved medical assistant training program with three (3) or more years of experience
Certified Medical Assistant, required
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Minimum one (1) year of supervisory or leadership experience in a medical office team and/or approved development plan
Demonstrated ability in implementing the principles and practices of supervision
Ability to multi-task and work effectively in a high-stress and fast-moving environment
Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
Proficient mathematical skills for use in a healthcare setting
Ability to problem solve in situations both independently or with support from team and/or leadership
Advanced computer efficiency to include Windows, MS Office and Patient Management System (electronic medical record)
Must have reliable transportation that can meet any operational reassignments of the organization during the workday
If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

Nice To Haves

Ability to communicate in more than one language

Responsibilities

Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
Obtain and record the patients’ vital signs according to protocol for patients age
Prepare exam room and patient for the type of exam/procedure to be performed
Maintain patient confidentiality following all HIPAA policies and procedures
Document accurately all patient information in electronic health record
Communicates in a timely and professional manner with patients and other members of the care team at all times
Know and follows the eight rights of drug assessment and administration
Know and follows procedure for immunization administration and storage
Follow all medication policies and procedures for labeling, storing and use
Know and utilizes principles of universal protocols and National Patient Safety Goals
Clean and sterilize instruments per protocol
Has knowledge of surgical and diagnostic office procedures
Correctly collect specimens, perform testing, and processes as indicated
Provides clear instructions to patients regarding obtaining and collecting of specimens
Review patient plan and educates patient on discharge instructions
Can accurately identify medications and their indications for proper utilization
Evaluate problems, situations or issues presented and understands priority while assisting with resolution using critical thinking and problem solving skills
Participate in orientation, mentoring and training of staff
All other duties as assigned (such as translation and travel to other locations)
Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services
Serve as subject matter expert for Associate Medical Assistants and Medical Assistants and Senior Medical Assistants
Participate in regulatory reviews, audits and process improvement projects
Participate with interviewing, selection, training and performance appraisals
Provide staffing for coverage needs as assigned
Coordinate workflow and staff schedules to ensure coverage
Complete communication circle with patients and other customers
Participate in ordering of supplies and inventory management
Coordinate and evaluates medication management and is resource for vaccine program and inventory management
Initiate request for maintenance of equipment and facilities as needed
Perform other duties as requested or assigned
Perform duties cross functionally across all departments and with all medical providers
Travel to other health centers to meet operational needs for provider and patient care coverage
Promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements