Medical Assistant (Welcome Coordinator)

Hopscotch Primary Care • Spindale, NC

4h • Onsite

About The Position

Hopscotch Primary Care takes a team-based approach to delivering high-quality, patient-centered care. This position plays a dual role as both the welcoming face of the clinic and a key clinical support partner to the care team. You will support front office operations while also assisting providers and care teams with clinical workflows, ensuring efficient patient flow and high-quality care delivery.

Requirements

• High school diploma or equivalent (GED)
• 1–2 years of experience in a customer-facing or healthcare setting
• Experience with electronic medical records (EMR) systems
• Strong computer and administrative skills
• Ability to multitask and adapt in a fast-paced environment
• Willingness to travel between clinics as needed
• US work authorization

Nice To Haves

• Six months + experience as a Medical Assistant or Welcome Coordinator at a Hopscotch Clinic
• Completion of a Medical Assistant program or equivalent clinical training
• Medical Assistant certification (or willingness to obtain)
• BLS/CPR certification
• Phlebotomy experience or certification

Responsibilities

• Serve as the first point of contact for patients, creating a warm and welcoming environment
• Greet, check in, and check out patients
• Verify insurance, collect copays, and maintain accurate patient records
• Manage scheduling, including appointment coordination and patient outreach
• Answer phone calls and manage electronic communication within the EMR
• Assist patients with forms, paperwork, and general questions, including questions on insurance and bill navigation
• Coordinate patient transportation and external services as needed
• Support medical records requests and documentation processes
• Engage patients prior to provider visit, prepare and set expectations
• Room patients, obtain vital signs, and document patient information
• Review medications and patient history with accuracy
• Assist providers during visits and support timely patient flow
• Perform clinical tasks in line with training and certification (e.g., vaccines, basic lab work, phlebotomy)
• Support preventive care screenings and care gap closure
• Coordinate diagnostic testing, referrals, and durable medical equipment (DME)
• Provide patient education and follow-up support as directed
• Ensure exam rooms are clean, stocked, and ready for patient care
• Monitor and maintain clinical supplies and equipment
• Support inventory management and ordering
• Participate in care team huddles and team meetings
• Maintain compliance with safety, infection control, and quality standards
• Float between front office and clinical responsibilities based on daily clinic needs

Benefits

• Paid holidays + PTO + sick time
• Company sponsored medical, dental, and vision insurance for you + your family
• FREE short-term and long-term disability insurance
• FREE $100k life insurance policy
• 401k plan with 4% company match + no vesting period
• $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
• All clinic roles are eligible for a quarterly bonus!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED