Medical Assistant-Certified-ENT Clinic

Ochsner LSU Health System•Shreveport, LA

17h

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports the delivery of health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and attending physicians to ensure efficient patient flow. Communicates by phone to address patient needs promptly and accurately, and uses company data systems to document pertinent medical information. The role requires satisfactory performance of essential duties; reasonable accommodations may be made for qualified individuals with disabilities. This description summarizes the position and is not exhaustive; duties may change at the employer’s discretion. The position requires a high school diploma, experience handling confidential information, and experience in a fast-paced environment with minimal supervision. Medical Assistant Certification and Basic Life Support (BLS) certification from the American Heart Association are required. Completion of a formal medical assistant training program is preferred. Candidates should have clinical knowledge, computer and application proficiency, effective verbal and written communication skills, and strong interpersonal and customer service skills. The employee supports patients and providers throughout visits, prepares patients and providers for appointments, answers patient questions before they leave, and prepares rooms for subsequent appointments. The role includes patient service and communication in person and by phone, appropriate documentation (including patient registration when necessary), and maintaining clinical knowledge, technical skills, training, and credentials through professional development. The employee adapts their approach to each patient population and follows applicable laws, regulations, accreditation standards, and the employer’s compliance and privacy requirements. Other related duties may be assigned. This is a patient-care role with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential occupational exposure to hazardous medications or waste. The physical demands are classified as Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure patient questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Document pertinent medical information in company data systems.
Remain knowledgeable about and comply with applicable laws, regulations, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.
Perform other related duties as assigned.