Medical Assistant - Certified

TriHealth•Cincinnati, OH

11d•Onsite

About The Position

At TriHealth, Medical Assistants make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system. Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Requirements

Graduate of an approved technical, professional, or vocational program in Healthcare (Required)
Medical office flow, especially the clerical/front office tasks
Ability to make quick decisions based on well thought out consequences/results
Knowledge of EMR, practice management software and medical coding/billing strongly encouraged
RMA - Registered Medical Assistant through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR) Required

Nice To Haves

Equivalent Experience in Lieu of education (Preferred)

Responsibilities

Provides direct patient care in a primary care office.
Works with care delivery providers to identify gaps in care.
Contacts patients to schedule required care.
Provides referral follow up.
Provides pre-visit planning for the practice's patient panel.
Coordinates messages through electronic portals.
Assists in managing transitions of care.
Acts as a clinical liaison to the physician care plan and actively communicates with patients.
Participates in process improvements.
Is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement.
Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including clinical procedures, immunizations, venipuncture, point of care testing.
Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment.
Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter edit workflows to result orders.
Addresses patient messages (phone, mychart) in a timely manner and escalates patient issues as appropriate.
Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management.
Participates in tactics to close gaps in care.
Has proficient understanding of the adult and/or pediatric preventative medicine schedule, which includes age-based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve.
Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps.
Attends continued education training and education such as Lunch and Learns and other opportunities.
Participates in the longitudinal care continuum of patients.
Collaborates with wrap-around services such as behavioral health, complex care nursing, social workers, community health workers, among others.
Provides basic community resources to patients with social determinants of health.
Supports and provides education and patient coaching of both wellness and chronic disease management.
Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.
Demonstrates knowledge in area of practice such as: Age related competencies and care of various populations.
Demonstrates understanding best practices in preventative care, chronic disease management and utilization across the continuum of care ("population health").