Medical Assistant, Certified - Winthrop

Tufts Medicine•Winthrop, MA

13d•Onsite

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient family practice setting. Under general supervision of licensed personnel, the position helps maintain continuous, efficient patient flow and serves as a liaison for patients through clinical and administrative responsibilities. The role supports clinical operations, the revenue cycle, and the patient experience by adapting to changes in patient volume, clinician availability, and room availability; preparing for patient care according to protocols; and assisting with care within the scope of practice. The position may administer immunizations and may be asked to cover satellite locations. The role involves preparing and cleaning exam rooms, escorting and preparing patients, taking and documenting vital signs and other patient information, assisting with exams and procedures, collecting specimens, and performing ordered point-of-care testing. It also includes administrative support such as managing records and referrals, coordinating interpreter services, responding to calls and messages, supporting billing documentation, and maintaining clinic supplies and equipment. The position requires attention to patient safety, privacy, confidentiality, and age-specific care needs. This is an experienced-level role requiring basic knowledge of job procedures and tools, typically gained through work experience and vocational or technical education. Work is performed under moderate supervision, with routine problems handled independently and some situations requiring interpretation or deviation from standard procedures. The stated schedule is 40 hours weekly, Monday through Friday, on day shifts, with work scheduled to end as late as 5:00 p.m., 5:15 p.m., or 5:30 p.m. as practice needs require. The stated pay range is $23.00–$26.91, based on full-time equivalent. Tufts Medicine describes a comprehensive Total Rewards package supporting health, financial security, and career growth.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body: AAMA, AMCA, AMT, NCCT, or NHA.
Basic Life Support (BLS) certification, or ability to obtain it within three months.
0 to less than 2 years of Medical Assistant experience.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks promptly.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Knowledge of EPIC.
Knowledge and skills to provide care throughout the lifespan, including knowledge of growth and development, interpretation of age-specific data and responses to care, and age-specific communication.
Ability to maintain sensitive and confidential patient information according to HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Two years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to maximize efficient use of providers and exam rooms, communicate delays, and adjust room use and assignments in response to changing patient volume, provider availability, and resources.
Prepare the medical record for visits by confirming patient identifiers and entering the chief complaint and social history, interviewing patients when necessary.
Provide customer service in interactions with patients and internal and external customers.
Maintain a safe, comfortable, clean environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, attending to comfort, privacy, and safety across pediatric, adult, and geriatric populations.
Promote patient and personal safety, complete fall-risk assessments, and monitor patients when needed.
Prepare exam rooms for each patient's visit.
Assist or chaperone providers and nursing staff with physical examinations, treatments, and procedures.
Measure and record vital signs, record reported pain levels, and review medication lists with patients.
Collect specimens and prepare necessary supplies and equipment for provider visits.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into the patient's electronic medical record.
Process and track referrals and prior authorizations as requested or ordered; notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory; order supplies as needed.
Participate in unit-specific quality-improvement activities, such as hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding accurate messages, and faxing.
Administer immunizations as needed.
Cover satellite locations when asked.