Certified Medical Assistant

Allergy Partners • Wilmington, NC

13d

About The Position

The Certified Medical Assistant works as part of a team to support patient comfort and well-being and to assist providers in delivering professional medical care in accordance with Allergy Partners’ policies and procedures. The role documents patient assessments, care, condition, reactions, and progress; serves as a liaison between providers and patients; reinforces patient and family education as requested; and performs administrative duties that support patient care. The position has no supervisory responsibilities and may include cross-training in front-office activities.

Requirements

• High school diploma required.
• CMA/RMA credential from an accredited program or ABR-OE required.
• Understanding of OSHA guidelines for ambulatory practices.
• Understanding of medical-record documentation standards.
• Understanding of medical coding based on medical-record notes to support accurate billing.
• Comfort using email and internet applications.
• Knowledge of electronic medical records, practice management, and word-processing software.
• Good communication skills and ability to interact with physicians.
• Neat, professional appearance.
• Ability to perform the full range of body motion, including manual and finger dexterity and eye-hand coordination; stand and walk; and occasionally lift and carry items weighing up to 30 pounds.
• Normal visual acuity and hearing are required.
• Ability to work under stressful conditions and possible exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and needle sticks.

Nice To Haves

• At least one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.

Responsibilities

• Greet patients, escort them to exam rooms, prepare them for examinations or treatment, and take vital signs.
• Assist physicians when requested and scribe for providers when required by the role.
• Perform physician-ordered allergy prick or intradermal testing, spirometry, and other breathing tests.
• Prepare and maintain supplies and equipment for testing and treatment.
• Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by providers.
• Administer biologic and allergy injections as ordered or scheduled, within state law, regulations, and scope of practice; monitor patients for possible adverse reactions after allergy injections.
• Collect blood, buccal, or genetic samples as ordered and permitted by state regulations.
• Maintain emergency equipment, including oxygen and crash carts, as well as clinical supplies and medication samples.
• Answer patient-related calls and respond according to clinical protocols; follow standardized protocols and workflows.
• Obtain referrals and insurance authorizations, schedule radiology and laboratory tests, and make specialist referrals as directed by providers.
• Document personally provided services in patients’ electronic medical records and enter related charges according to practice policies and guidelines.
• Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
• Maintain office operations, including opening and closing protocols; ensure accurate insurance verification, billing, and coding; and manage clinical inventory.
• Collaborate with physicians on process improvements and provider scheduling; support marketing initiatives and community engagement.
• Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and ensure timely claims resolution.
• Oversee medical-record compliance and release processes and prepare and review financial and management reports with physicians and the Regional Operations Manager.
• Maintain patient confidentiality and comply with HIPAA, compliance, cybersecurity, and other practice policies and procedures; report incidents and policy violations through the appropriate channels.
• Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within required timeframes.
• Attend regular meetings and perform other tasks and projects assigned by the Practice Manager.
• Comply with clinical regulations, policies, procedures, and applicable state and federal laws; report incidents to the appropriate supervisor or compliance officer.
• When cross-trained, support front-office activities such as answering phones, scheduling patients, taking payments, and other administrative tasks.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account (HSA), dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED