Medical Assistant-Certified II

REGIONAL ONE HEALTH•Memphis, TN

37d

About The Position

This position provides clinical care and clerical support for patients in inpatient and outpatient medical clinics and practices and serves as an initial focal point of the patient experience. The role gathers, enters, and verifies registration information; collects co-pays; may enter patient charges; and helps facilitate care by processing information accurately and promptly. A high level of professionalism is required at all times. The Medical Assistant-Certified II supports providers with examinations and treatment, gathers and records patient information, performs clinical procedures and basic laboratory tasks, prepares examination rooms, operates diagnostic equipment, and helps patients understand care instructions and clinic policies. The role also supports registration, payment collection, scheduling, checkout, encounter-edit work, and referrals, with some duties depending on department assignment.

Requirements

Successful completion of an approved Medical Assistant program.
Education, training, or experience qualifying the employee to work with school-age, adolescent, adult, and/or geriatric patients as dictated by specialty assignment.
Current documentation of a national medical assistant certification through one of the listed organizations: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (CCMA), NAHP (CCMA), or MedCA Certifications (CCAMA). Required upon hire.
Cardiopulmonary Resuscitation (CPR) certification. Required upon hire.
At least 1 year of experience as a medical assistant.

Responsibilities

Assist physicians and other providers with examinations and treatment, including handing instruments, giving injections, and removing sutures.
As directed, give medications or immunizations; provide basic healthcare or medical treatment; change wound dressings; and apply bandages, dressings, or splints.
Obtain, identify, and record patients’ medical histories, vital statistics, prevention data, medications, chief complaints, and other relevant information.
Observe, record, and report patient symptoms, reactions, condition changes, and information such as test results in medical records.
Collect, prepare, and transport blood, tissue, and other laboratory specimens; log specimens and prepare them for testing.
Perform basic laboratory tests, dispose of contaminated supplies, and sterilize instruments.
Perform phlebotomy, venipuncture, and skin puncture procedures as requested or required by a provider.
Prepare treatment rooms for examinations, keep them clean and stocked, and maintain instruments and sterilization processes as required.
Operate EKG or other medical equipment to administer routine diagnostic tests.
Prepare patients for visits, update them on appointment status, and assist with scheduling or rescheduling follow-up appointments.
Explain clinic policies, patient rights and responsibilities, treatment procedures, medications, diets, and provider instructions as needed.
Greet patients upon arrival and, if assigned, answer phones and route callers to the appropriate clinical or administrative area.
Perform the assigned role in supporting compliance with regulatory, accreditation, and system processes.
Complete and verify patient registration information, verify identity and address, confirm benefit verification for the service date, and scan insurance cards and required signed documents into the system.
Collect co-pays and outstanding self-pay balances, provide receipts, enter transactions into the system, maintain the cash drawer, and reconcile end-of-day cash receipts according to ambulatory protocol.
Work assigned encounter edits frequently throughout the day; depending on department size, duties may also include encounter preparation, eligibility checks, scheduling and rescheduling appointments, no-show follow-up, and encounters with no charge.
Perform patient checkout, schedule follow-up appointments as requested by providers, and assist with referrals.
When dedicated scheduling staff are not available, schedule new and follow-up appointments for patients calling the practice and obtain necessary information for insurance verification.
Assist patients in obtaining referrals for follow-up services and, as assigned, obtain authorizations and pre-certifications for outside procedures scheduled through the outpatient clinic or department.