Medical Assistant Apprentice

MyMichigan Health•Midland, MI

About The Position

Under direct supervision of a provider or clinical trainer, the Medical Assistant Apprentice learns and assists with patient assessment, care, and appropriate documentation. The role develops basic knowledge of specialty and/or primary care to assess, plan, implement, and evaluate patient care, and coordinates care to support high-quality, compassionate service. The apprentice learns and assists with ordering medical, pharmacy, and office supplies and completes the components of the Medical Assistant Apprenticeship program curriculum. The position follows MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable requirements. It may include coordinating with and training new employees, students, and float staff; providing patient education; assisting with specialty care modalities and symptom management; supporting emergency response; monitoring high-risk patients’ care management; educating patients and families about prescriptions, medication purpose, and side effects; and coordinating continuity of care with other providers. General office duties may also be assigned. Responsibilities may vary somewhat by practice, and the immediate supervisor can clarify assigned duties.

Requirements

High school education is required.
Obtain Basic Life Support (BLS) certification through the American Heart Association within 3 months of hire or transfer.
Possess excellent interpersonal skills to communicate effectively with individuals and groups and interact with people at all levels.
Have knowledge of medical office policies, practices, and procedures, normally acquired through three to five years of work in a health care system or similar setting.
Meet the physical and mental requirements of the role, including the ability to move about the facility and perform the job functions, with or without an assistive device.
Maintain regular and predictable attendance, stay awake, handle multiple tasks, work independently, and get along with others.
Wear personal protective equipment, including latex materials or an appropriate substitute if required.
Follow bloodborne pathogen and TB testing requirements.

Nice To Haves

Previous experience in a physician clinic setting is preferred.

Responsibilities

Participate actively in apprenticeship requirements while maintaining adequate performance in coursework and practicum sessions.
Triage calls, schedule daily urgent or emergent add-ons, and receive and relay test results.
Greet patients and families and perform routine pre-examination procedures, including taking vital signs and assessing and recording objective and subjective information about the presenting condition.
Update and maintain accurate patient records, including order reconciliation, secure messaging when available, and other assigned tasks.
Perform medication reconciliation, enter allergy reaction types, and process refills within the scope of certification.
Prepare and clean patient areas, set up equipment, clean and facilitate room setup after procedures, dispose of contaminated supplies, and sterilize medical instruments.
Provide complete patient assessments as indicated within the scope of the practice.
Perform patient care measures including injections, minor dressing changes, and obtaining blood specimens.
When required by the practice, demonstrate competency assisting with procedures such as EKG, PFT, ABI, and NST.
Help maintain a clean and safe environment for patients and coworkers; travel to satellite clinics if applicable.
Use required office computer systems and programs, including MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, and dictation systems.
Apply critical thinking to patient management.
Maintain confidentiality and protect patient rights in accordance with procedures and HIPAA.
Perform clerical duties as assigned, such as completing insurance forms, correspondence, arranging hospital admissions, answering telephones, and updating or filing medical records.
Order supplies and medications.
Document and code accurately in medical records according to policy, and participate in annual quality and completeness reviews as needed.
Address the age-specific needs of the population served according to department standards and policies.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health when required.
Perform other related duties as assigned.