Medical Assistant 1

LIFELONG MEDICAL CARE•Berkeley, CA

11d•$22 - $22•Onsite

About The Position

LifeLong Medical Care is hiring a full-time, benefit-eligible Medical Assistant for its West Berkeley Health Center in Berkeley, California. The position is represented by SEIU-UHW; compensation and benefits are governed by a collective bargaining agreement, and the employee must remain a member in good standing as defined in that agreement. The role works year-round, including during school closure months, on the day shift. The Medical Assistant joins a patient-centered care team providing urgent and primary care in a community health center and assists providers with clinical and clerical work using electronic health record systems. The position is under the general supervision of the Back Office Supervisor and Lead Medical Assistant. LifeLong Medical Care is a multi-site Federally Qualified Health Center providing healthcare and social services to a diverse patient community. Its integrated services include psychosocial support, referrals, chronic disease management, dental care, health education, and home visits.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program.
At least one year of experience in a community clinic or medical office setting.
Proficiency in Microsoft Office and the internet.
Current CPR certification from an AHA-approved organization.
Ability to lift 25 pounds.
Ability to prioritize competing work demands and tasks from clients or staff.
Ability to work effectively and calmly under pressure in a positive, friendly manner.
Strong organizational, administrative, and problem-solving skills, with flexibility and adaptability to change.
Ability to seek direction or approval on essential matters while working independently and using professional judgment and diplomacy.
Ability to work in a team-oriented environment with professionals who have different work styles and support needs.
Excellent interpersonal, verbal, and written communication skills, including the ability to work effectively and sensitively with people from diverse backgrounds.
Professional, confident, and sensitive conduct that reflects positively on LifeLong Medical Care.
Ability to use the knowledge, expertise, and connections of other staff appropriately.
Creative, mature, proactive, can-do attitude and ability to identify opportunities for improvement.

Nice To Haves

Bachelor's degree in healthcare or a related field.
Certification from one of the following: American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), or California Certifying Board of Medical Assistants (CCMA).
Experience with Electronic Health Records and Electronic Practice Management systems.
Experience working with people who are homeless, use substances, are HIV (AIDS) infected, or are psychologically impaired.
Demonstrated ability and sensitivity in providing services to people who are disabled, homeless, use substances, are HIV (AIDS) infected, or are psychologically impaired.
Bilingual English/Spanish/Arabic.

Responsibilities

Use an Electronic Health Record system to document patient registration, chief complaint, vital signs, review of systems, medication and health history, community health measures, tobacco use, and patient tracking.
Support patient flow by rooming patients promptly and monitoring exam-room availability and timing.
Provide front-desk backup, including answering telephones, medical reception, financial eligibility, cashiering, and medical records.
Complete patient discharge tasks, including referral forms, prescription-filling instructions, appointment scheduling, copying forms, and other needed activities.
Perform other duties assigned by the supervisor.
Participate actively in team meetings and case conferences.
Cross-train and perform financial eligibility, cashiering, and telephone operations.
Prepare exam rooms before and after examinations according to clinic infection-control procedures.
Administer vaccine injections and perform basic in-clinic laboratory tests as ordered by a provider, including urine dipstick, hemoglobin A1C, hemoglobin, rapid strep, pregnancy, and glucose tests.
Perform phlebotomy as needed.
Perform EKG, ear lavage, audiometry testing, and other tests as necessary.
Assist practitioners during examinations as needed.
Provide patient education and information as directed by clinic practitioners and protocols.
Participate in home visits and street outreach to provide services.
Participate in internal quality-improvement teams and work proactively to advance quality initiatives in accordance with organizational goals, laws, regulations, and accreditation standards.
Maintain adequate supplies and forms in clinic areas and at the MA Station by regularly checking stock levels.
Clean, sterilize, and stock reusable instruments as needed.
Test medical and laboratory equipment according to regulatory guidelines.
Keep clinic areas neat and clean.