Medical Assistant 1

University of Miami•Miami, FL

1d•Onsite

About The Position

The Medical Assistant (MA) performs multi-skilled tasks to assist medical providers and support patients’ healthcare management and clinical procedures. The role provides hands-on patient care in a culturally competent manner, following evidence-based standards for quality, safety, and service, as well as regulatory requirements, standards of care, and institutional policies. The MA works under the direct supervision and responsibility of a licensed physician; oversight may be delegated to the nurse or designee in charge of the unit or clinic. The MA works with the Nurse Manager, Nurse Supervisor, Charge Nurse, or unit/clinic designee to support safe care delivery and the UHealth mission. The MA provides compassionate care, supports patients’ individual and spiritual needs, fosters a safe and healing environment, communicates with patients, families, and clinical team members, and seeks assistance when needed. The role includes clinical, patient-support, documentation, and clerical tasks within the MA’s scope of practice. Specific functions and competencies are assigned by the unit designee, and the physician in charge reviews and signs off on the MA’s competencies and evaluations. Medical Assistants 1 working in hospital-based units must not administer medications. The position requires a high school diploma or equivalent and completion of an accredited Medical Assistant program, or qualifying work experience in lieu of that certificate together with a post-education Medical Assistant certification. A recognized credentialed Medical Assistant certification is required, though it may be obtained within 12 months of hire if not held at that time. AHA Basic Life Support certification and a Florida HIV/AIDS healthcare professional continuing education certificate are also required. No previous work experience is required.

Requirements

High school diploma or equivalent.
Medical Assistant certificate of completion from a program or institute accredited by a regional or national accreditation agency, approved by the U.S. Department of Education, or affiliated with an approved accrediting body. Qualifying work experience may be accepted in lieu of this education certificate, but a post-education Medical Assistant certification must be presented or obtained.
Credentialed Medical Assistant certification from a recognized accrediting or certifying organization. Listed credentials include CMA from AAMA, RMA from AMT, CCMA from NHA, NCMA accredited by NCCA, or NRCMA from NAHP.
If a recognized credentialed Medical Assistant certification is not held at hire, obtain it within 12 months of the hire date as a condition of continued employment.
American Heart Association Basic Life Support (BLS) for healthcare providers certification.
Florida HIV/AIDS Healthcare Professional Continuing Education Certificate or Florida HIV/AIDS Training for Healthcare Professionals certificate.
Strong, effective communication skills with patients, families, and the clinical team.
Ability to adapt and remain flexible in new, different, or changing environments.
Strong time-management skills, including the ability to prioritize and act proactively.
Ability to uphold professional ethics and maintain patient confidentiality.
No previous experience required.

Responsibilities

Provide compassionate, respectful care that supports patients’ individual needs, spiritual beliefs, and emotional well-being.
Establish a trusting, healing environment for patients and families, identify and manage discomforts, and provide emotional support.
Prioritize and complete assigned tasks safely, professionally, and on time; communicate clearly with patients, families, and team members and seek assistance when needed.
Participate in unit or clinic programs, meetings, and the clinical preceptor program, and contribute to positive team morale and constructive conflict resolution.
Use available technology resources for communication, documentation, and locating relevant clinical information.
Maintain clinical knowledge and competencies through ongoing learning and professional development.
Follow State and Federal regulatory requirements, HIPAA, University and unit policies, professional ethical standards, and applicable standards of care.
Meet the communication needs of patients with Limited English Proficiency (LEP).
Demonstrate knowledge of basic medical terminology and perform within the clinical scope of practice.
Prepare treatment and examination rooms with appropriate supplies, instruments, and materials, and assist providers with physical examinations.
Prepare patients for physician care by providing basic instructions and information about examination procedures.
Perform routine laboratory tests, take vital signs, perform EKGs and phlebotomy, and document findings in the patient’s medical record.
Observe and report changes in patients’ signs or symptoms.
Administer medication safely as directed by the physician, except Medical Assistants 1 in hospital-based units must not administer medications.
Assist with patient care activities, including walking, and escort or transport patients to hospital locations.
Clean and sterilize medical instruments while observing sterile technique.
Schedule patients for tests and complete required laboratory forms.
Provide patients with the provider’s care instructions and information.
Maintain accurate and complete patient records and documentation.
Order, stock, and inventory supplies, and assist with clerical duties.
Safeguard University assets and comply with University and unit-level policies and procedures.