Certified Medical Assistant 1

CAMC Health System•Charleston, WV

3d•Onsite

About The Position

Provides assistance to health care providers in delivering patient services and supports patient registration, discharge, and related services. The role combines clerical and clinical duties to expedite patient flow and support quality patient care. Clinical work is performed as directed by the provider or Registered Nurse, when applicable, and in accordance with departmental policies and procedures. The employee must demonstrate competency through initial orientation and ongoing validation for the tasks and duties specified in the job description and department competency checklist. This is a full-time regular position on the day schedule at Primary Care Bldg, 3411 Noyes Ave., Charleston, West Virginia.

Requirements

High school diploma or GED.
Post-high-school diploma or certificate program.
0–6 months of experience.
Certified Medical Assistant credential required within 6 months of hire; CMA or RMA accepted, subject to equivalent qualifications.
Basic Life Support required within 30 days of hire.
For direct patient contact, possess or obtain by the end of the orientation period and demonstrate developmentally appropriate patient-care knowledge and skills, including obtaining and interpreting information in terms of patient needs, knowledge of growth and development, and understanding the range of treatment needed by patients.
Demonstrate competency through initial orientation and ongoing competency validation for assigned tasks and department-specific duties.

Responsibilities

Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications, and quality patient care.
Assist health care providers as directed by the provider or Registered Nurse and in accordance with departmental policies and procedures.
Greet and register patients using the appropriate software system; explain payment policy and insurance coverage, obtain insurance information, and obtain pre-certification when applicable.
Discharge patients; document and tabulate charges and payments; maintain accurate patient financial data; and handle billing, collections, refunds, disposition, and communications regarding patient accounts.
Schedule patient appointments as required.
Transcribe orders legibly and accurately in the patient record in accordance with policies, procedures, and legal documentation requirements.
Prepare and maintain daily summary logs, charge and payment records, balances due, statistical reports, billing claims, deposit transactions, and equipment loan-out records.
Answer telephone calls, provide information as allowed by policy, and determine call disposition.
Retrieve, photocopy, file, prepare, review, and process medical records to ensure completeness and accuracy.
Distribute mail and interdepartmental correspondence and operate the postage meter when necessary.
Perform vital signs, document medications and drug allergies, and triage patients based on subjective data.
Collect and prepare specimens for reference laboratory testing, including venipuncture for adults and children.
Perform point-of-service laboratory testing and required quality control procedures.
Perform electrocardiograms and assist with stress testing as required.
Administer oral, intramuscular, subcutaneous, and intradermal medications as delegated, with provider verification of the medication five rights.
Perform audiograms, pulmonary function testing, drug-screen collections, and nebulizer treatments as required.
Prepare patients, examination rooms, and equipment for examinations and procedures.
Assist providers during visits and with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures as necessary.
Gather and document pertinent information in patient records as necessary.
Communicate information to patients as directed by providers and instruct patients in preparation for diagnostic and therapeutic regimens.
Act as a liaison among providers, patients, and staff to support patient flow, quality care, appointment and test scheduling, and referrals.
Sort diagnostic test results according to established parameters.
Maintain and document required education; demonstrate positive customer service and coworker relations; comply with attendance policies; and participate in department and institutional quality improvement activities.
Perform work cost-effectively and in accordance with departmental pay practices and scheduling policies, including overtime, various shifts, and on-call situations.
Perform work in alignment with the organization's mission and strategic plan, follow applicable policies and procedures, and perform related duties as assigned.