Medical Administrative Coordinator

Element Care•Boston, MA

1d•$25 - $34

About The Position

The Medical Administrative Coordinator supports an interdisciplinary team, primarily by scheduling and managing appointments and transportation. The role focuses on excellent customer service and strengthening patient and team relationships, while improving clinical operations by coordinating communication among clinicians, patients, and outside referral providers. The position reports to the department supervisor. The coordinator schedules and confirms diagnostic appointments, surgeries, and specialist consultations; maintains the weekly appointment schedule; coordinates transportation; and tracks documentation and task completion in the electronic medical record. The position also maintains participant charts, communicates with caregivers and staff, builds relationships with transportation providers and specialty offices, conducts transportation audits, and provides clerical and administrative support. The role requires the ability to pass a respirator fit test; facial hair must not interfere with a tight respirator seal.

Requirements

High school degree or equivalent.
Two years of experience as a secretary.
Strong written and verbal communication skills.
Ability to multitask efficiently and effectively in a high-pressure environment.
Ability to retain and accurately recall information and respond promptly to routine inquiries.
Organizational and problem-solving skills, including the ability to prioritize work.
Commitment to team dynamics and ability to work independently.
Personal responsibility for completing work in a timely and consistent manner.
Strong computer skills.
Ability to pass a fit test; facial hair must not interfere with a tight seal of the required respirator.

Nice To Haves

Medical Secretary experience.
Certification in Medical Terminology.
Electronic Medical Record experience.
COVID vaccination.

Responsibilities

Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations with specialists as directed.
Attend team meetings and participate in coordinating participant care.
Serve as the Transportation Driver Designee on the interdisciplinary team and communicate transportation needs and changes to Transportation Liaisons.
Maintain the master weekly appointment schedule and communicate appointments to participants, caregivers, and appropriate staff.
Track returned office notes, test results, hospital documents, and other pertinent documentation in the electronic medical record.
Run electronic medical record reports to ensure tasks and office notes are completed in a timely manner.
Maintain current and inactive participant charts as directed.
Develop and maintain relationships with transportation providers and outside specialty offices.
Coordinate with transportation vendors to schedule rides to and from the ADH and outside medical appointments, considering safety and efficiency.
Conduct quarterly transportation audits to ensure CMS compliance for successful surveys.
Participate in Element Care committees as required and communicate relevant information to the team.
Perform clerical and administrative functions, including ordering and maintaining supply inventory.
Verify demographic and insurance information with hospitals and specialty offices and update it as necessary.
Bring organization and calm to chaotic situations while maintaining standards.
Perform other duties as required.