Medical Administration Officer

Veterans Health Administration • Aurora, CO

7d

About The Position

The Medical Administration Officer serves as the Deputy Chief in the Health Administration Service (HAS) for the VA Eastern Colorado Healthcare System. The incumbent reports directly to the Chief of Health Administration Service and provides leadership and managerial support for substantial operations. In conjunction with the Chief, the officer oversees critical HAS programs and supervises section chiefs or managers.

The role leads day-to-day operations across HAS sections, develops and reviews policies, manages programs and change initiatives involving medical support staff, and oversees contracts and fiscal management. The officer ensures accurate and timely data entry, coordinates collection and analysis of patient-care activity data, prepares reports and dashboards, and supports service-wide improvements.

The officer provides program oversight for Health Benefits, Enrollment/Eligibility, Beneficiary Travel, Special Mode Transportation, Veterans Transportation System, Patient Funds, Lodging, Administrative Officers on Duty, Decedent Affairs, Emergency Room Clerical Support, facility reports, Ward Administration support, and outpatient clinic operations. The role also oversees applicable VA directives, policies, and procedures; participates in investigations of patient complaints involving eligibility, transportation, inpatient and clinic operations, and other HAS activities; and prepares written responses for the Chief of Health Administration Service.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Ad-hoc telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Promotion to the full-performance level may be possible without further competition when regulatory, qualification, and performance requirements are met. Relocation or recruitment incentives may be authorized for a highly qualified candidate.

Requirements

• For GS-12: One year of specialized experience equivalent to at least GS-11 in the Federal Service, directly related to the position, including supervisory duties in Health Administration Service; administering policies and priorities for patient care, patient administration, and medical record administration; and conducting qualitative and quantitative analyses.
• For GS-13: One year of specialized experience equivalent to at least GS-12 in the Federal Service, directly related to the position, including advising executive leadership, resolving complex operational issues, interpreting and implementing regulations, leading change initiatives, coordinating cross-functional teams, and ensuring compliance with federal policies, healthcare regulations, and organizational performance requirements.
• Current Federal employees and certain former Federal employees applying for GS-12 must meet the 52-week time-in-grade requirement at GS-11; applicants for GS-13 must meet the 52-week time-in-grade requirement at GS-12.
• Must be a U.S. Citizen.
• Must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Must undergo a background/security investigation and complete online onboarding and pre-employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• Applicants must meet all requirements by the announcement closing date of October 23, 2026.
• There is no educational substitution at this grade level.

Nice To Haves

• One year of supervisory experience overseeing healthcare administrative operations, patient administration, scheduling, enrollment and eligibility, health information management, transportation programs, call center operations, clinic administration, data management, performance improvement initiatives, and workforce management.

Responsibilities

• Provide direct supervision and leadership to HAS section chiefs and support day-to-day operations.
• Write, review, and develop policies for the sections directly supervised within Health Administration Service.
• Manage and sustain HAS programs and lead change initiatives involving medical support staff across clinical areas, including lead and supervisory staff.
• Oversee contracts and fiscal management for HAS programs.
• Ensure accurate, timely, and consistent entry of data into the Medical Center database.
• Coordinate collection of patient-care activity data, perform required computations, and report results monthly, quarterly, or annually to management.
• Produce executive reports and analyze dashboards to support service-wide improvements.
• Oversee program management for Health Benefits, Enrollment/Eligibility, Beneficiary Travel, Special Mode Transportation, Veterans Transportation System, Patient Funds, Lodging, Administrative Officers on Duty, Decedent Affairs, Emergency Room Clerical Support, facility reports, Ward Administration support, and outpatient clinic operations.
• Oversee VA directives, policies, and procedures related to Health Administration Service.
• Participate in investigations of patient complaints involving eligibility, transportation, inpatient operations, clinic operations, and other HAS operations; prepare written responses for the Chief of Health Administration Service.

Benefits

• Federal employee benefits package available to the employee and family, with specific eligibility depending on position type.
• Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed