Medical Administration Officer

Veterans Health Administration•Parma, OH

6h•Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting a Medical Administration Officer for the Parma Community Based Outpatient Clinic (CBOC). The officer directs, integrates, and evaluates administrative operations supporting healthcare delivery. The position coordinates and assures the quality of patient-care administrative activities across clinic service lines, including Primary Care, Patient Care Administration, Mental Health, and specialty clinics. It oversees day-to-day outpatient administrative programs and directs patient-care administrative staff, while advising and supporting clinical and administrative personnel and relieving Primary Care professional staff of administrative and management responsibilities that can be handled by a non-physician. The officer manages clinic scheduling and programs; coordinates administrative and clinical operations; leads program administration; reviews orders and resource allocations; ensures safety and environmental compliance; develops policies and plans; contributes to facility management planning; and develops or modifies organizational structures and systems. The role also plans special projects, establishes quality and productivity standards, directs program implementation, develops reporting and measurement procedures, identifies process and system weaknesses, and arranges staff training. The position is based at the Parma CBOC. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Compressed or flexible scheduling is unavailable, and telework and virtual work are not authorized. Relocation, recruitment, and critical skills incentives are not authorized; permanent change of station is also not authorized.

Requirements

U.S. citizenship.
For current or former Federal employees subject to the requirement, 52 weeks of time-in-grade at GS-11 for a GS-12 position.
At least one year of specialized experience equivalent to GS-11, such as outpatient clinic administration; coordinating and directing patient-care administration and quality management; overseeing facility operations and supervising administrative staff; ensuring quality control, program management, reporting, and special projects; applying analytical and evaluative methods to assess program efficiency and effectiveness; and coordinating facility needs and communications with stakeholders, lessors, contractors, or subcontractors.
Complete the application, questionnaire, and required online assessment.
Register with Selective Service if applicable to the applicant.
Pass required background and security investigation and complete onboarding requirements.
Participate in the VA seasonal influenza vaccination program.
Serve a one-year probationary period or two-year trial period, as applicable.
No education substitution is available at this grade level.

Responsibilities

Coordinate, direct, and assure quality management of patient-care administration activities across the clinic.
Oversee day-to-day outpatient care administrative programs and direct patient-care administration staff.
Serve as a liaison among Primary Care, Patient Care Administration, Mental Health, specialty clinics, and other stakeholders.
Manage clinic schedules and programs and coordinate administrative and clinical program elements.
Lead clinic program administration concerning equal opportunity, merit promotion, labor-management relations, and position management.
Review orders to verify need and ensure sections revise their share of available funds appropriately.
Ensure safety and environmental regulations are met for the clinic area and staff.
Develop short- and long-range outpatient clinic policies and plans in coordination with medical-center or network needs.
Participate in facility management planning, raise medical-administrative issues, and help ensure they are considered in implementation and management decisions.
Develop, evaluate, and modify organizational structures and systems to achieve program goals.
Plan and accomplish special projects, including research using data from diverse sources to solve unusual administrative or support problems.
Establish minimum standards of quality and productivity and direct program implementation.
Develop reporting procedures, sampling techniques, and measures; identify problems or weaknesses in work processes, procedures, information systems, and content.
Provide information about available training and arrange for training to occur.
Advise and assist Primary Care professional staff with administrative and management responsibilities that can be assumed by a non-physician.