Medicaid Service Coordinator – Home & Community-Based Services

Allpro Staffnet•D'Iberville, MS

5d•$48,000 - $58,000

About The Position

AllPro Staffnet LLC is seeking an experienced, motivated, and highly organized Medicaid Service Coordinator to support and help grow its Mississippi Medicaid home care operations. The role coordinates Medicaid-funded personal care and in-home respite services, caregiver staffing, client admissions, and ongoing service delivery. It also supports compliance with Mississippi Medicaid and waiver program requirements, monitors service utilization and documentation, and helps build relationships with waiver case managers, Planning and Development Districts, and community referral sources. Direct experience with Mississippi's Elderly & Disabled Waiver is especially valuable.

Requirements

At least 1 year of direct, hands-on experience working with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
Demonstrated experience with Medicaid service coordination, including authorizations, approved service hours, documentation, and communication with case managers or support coordinators.
Experience with caregiver scheduling, staffing coordination, and client service management.
Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
Strong organizational, communication, and problem-solving skills.
Ability to work independently, manage competing priorities, and follow through on responsibilities.
Proficiency with computers, electronic documentation, and scheduling systems.

Nice To Haves

At least 2 years of direct experience coordinating Medicaid-funded home care or waiver services.
Direct experience with Mississippi's Elderly & Disabled (E&D) Waiver.
Knowledge of Medicaid-funded Personal Care Services and In-Home Respite.
Experience communicating with Mississippi Planning and Development Districts, waiver case managers, or Medicaid referral sources.
Experience with caregiver recruitment, onboarding, and client retention.
Familiarity with AxisCare or similar home care management software.
Experience supporting the growth or expansion of Medicaid home care services.

Responsibilities

Coordinate Medicaid-funded personal care and in-home respite services.
Manage caregiver schedules, staffing assignments, and service coverage.
Assist with caregiver recruitment, interviews, onboarding, and retention.
Coordinate new client admissions and timely service initiation following required approvals.
Communicate regularly with clients, families, caregivers, and case-management teams.
Respond to staffing challenges, missed visits, and service interruptions.
Promote continuity of care, client satisfaction, and reliable service delivery.
Coordinate provider services in accordance with applicable Mississippi Medicaid and waiver program requirements.
Review approved service plans, authorizations, and service hours.
Communicate with Planning and Development Districts (PDDs), waiver case managers, and referral partners.
Monitor service utilization and proactively address potential authorization or service interruptions.
Maintain accurate documentation and communicate changes affecting client services.
Follow up on referrals, admissions, and ongoing service needs.
Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
Identify and resolve documentation discrepancies and service-related concerns.
Assist with incident reporting, quality assurance, and operational follow-up.
Track unstaffed hours, caregiver availability, and outstanding service needs.
Support compliance with Mississippi Medicaid provider requirements and company policies.
Use home care management software to maintain accurate operational records.
Coordinate with supervisory personnel to support service quality and required oversight.
Build and maintain positive relationships with Medicaid waiver case managers, PDDs, and community referral sources.
Support client referrals, caregiver recruitment, and service-area growth.
Identify opportunities to strengthen service delivery and expand access to home care.
Contribute to the continued development of AllPro's Mississippi Medicaid operations.