Medicaid Service Coordinator – Home & Community-Based Services
About The Position
AllPro Staffnet LLC is seeking an experienced, motivated, and highly organized Medicaid Service Coordinator to support and help grow its Mississippi Medicaid home care operations. The role coordinates Medicaid-funded personal care and in-home respite services, including caregiver schedules, staffing assignments, client admissions, and reliable service coverage. The coordinator works with clients, families, caregivers, case-management teams, Planning and Development Districts, waiver case managers, and referral partners. The position supports compliance with Mississippi Medicaid and waiver program requirements by reviewing service plans and authorizations, monitoring service utilization, maintaining accurate documentation, and overseeing Electronic Visit Verification and scheduling accuracy. It also supports incident reporting, quality assurance, operational follow-up, caregiver recruitment and onboarding, client referrals, and the continued growth of the company's Mississippi Medicaid operations. Experience with Mississippi's Elderly & Disabled Waiver is especially valuable.
Requirements
- At least 1 year of direct, hands-on experience with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services.
- Demonstrated Medicaid service coordination experience, including authorizations, approved service hours, documentation, and communication with case managers or support coordinators.
- Experience with caregiver scheduling, staffing coordination, and client service management.
- Familiarity with Medicaid compliance requirements, Electronic Visit Verification, and home care documentation standards.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently, manage competing priorities, and follow through on responsibilities.
- Proficiency with computers, electronic documentation, and scheduling systems.
Nice To Haves
- At least 2 years of direct experience coordinating Medicaid-funded home care or waiver services.
- Direct experience with Mississippi's Elderly & Disabled Waiver.
- Knowledge of Medicaid-funded Personal Care Services and In-Home Respite.
- Experience communicating with Mississippi Planning and Development Districts, waiver case managers, or Medicaid referral sources.
- Experience with caregiver recruitment, onboarding, and client retention.
- Familiarity with AxisCare or similar home care management software.
- Experience supporting the growth or expansion of Medicaid home care services.
Responsibilities
- Coordinate Medicaid-funded personal care and in-home respite services.
- Manage caregiver schedules, staffing assignments, service coverage, and outstanding service needs.
- Assist with caregiver recruitment, interviews, onboarding, and retention.
- Coordinate new client admissions and timely service initiation after required approvals.
- Communicate regularly with clients, families, caregivers, case-management teams, Planning and Development Districts, waiver case managers, and referral partners.
- Respond to staffing challenges, missed visits, and service interruptions to promote continuity of care and client satisfaction.
- Coordinate provider services in accordance with applicable Mississippi Medicaid and waiver program requirements.
- Review approved service plans, authorizations, and service hours; monitor utilization and address potential authorization or service interruptions.
- Maintain accurate documentation and communicate changes affecting client services.
- Follow up on referrals, admissions, and ongoing service needs.
- Monitor Electronic Visit Verification, visit documentation, and scheduling accuracy; identify and resolve discrepancies and service-related concerns.
- Assist with incident reporting, quality assurance, and operational follow-up.
- Support compliance with Mississippi Medicaid provider requirements and company policies.
- Use home care management software to maintain accurate operational records.
- Coordinate with supervisory personnel to support service quality and required oversight.
- Build and maintain relationships with waiver case managers, Planning and Development Districts, and community referral sources.
- Support client referrals, caregiver recruitment, service-area growth, and expanded access to home care.
- Contribute to the continued development of AllPro's Mississippi Medicaid operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
