Medicaid Service Coordinator – Home & Community-Based Services
About The Position
AllPro Staffnet LLC is seeking an experienced, organized Medicaid Service Coordinator to support and help grow its Mississippi Medicaid home care operations. This full-time, office-based position is located in Gulfport, Mississippi, and requires 40 hours per week with regular on-site attendance. The coordinator supports Medicaid-funded personal care and in-home respite services, caregiver and client coordination, waiver program operations, compliance, and community relationships. Any alternative work arrangement requires prior management approval, must comply with applicable Mississippi Medicaid requirements, and must be documented in writing. The role coordinates services in line with Mississippi Medicaid and waiver program requirements, including reviewing approved service plans, authorizations, and service hours; communicating with waiver case managers and Planning and Development Districts (PDDs); monitoring service utilization; and maintaining accurate documentation. It also supports caregiver scheduling, recruitment, onboarding, client admissions, service continuity, EVV oversight, incident reporting, quality assurance, and operational follow-up. The coordinator helps build referral relationships and supports the growth and development of AllPro's Mississippi Medicaid operations.
Requirements
- At least 1 year of direct, hands-on experience with Medicaid-funded home care services, Medicaid waiver programs, or HCBS.
- Demonstrated experience with Medicaid service coordination, including authorizations, approved service hours, documentation, and communication with case managers or support coordinators.
- Experience with caregiver scheduling, staffing coordination, and client service management.
- Familiarity with Medicaid compliance requirements, EVV, and home care documentation standards.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently, manage competing priorities, and follow through on responsibilities.
- Proficiency with computers, electronic documentation, and scheduling systems.
Nice To Haves
- At least 2 years of direct experience coordinating Medicaid-funded home care or waiver services.
- Direct experience with Mississippi's Elderly & Disabled (E&D) Waiver.
- Knowledge of Medicaid-funded Personal Care Services and In-Home Respite.
- Experience communicating with Mississippi Planning and Development Districts, waiver case managers, or Medicaid referral sources.
- Experience with caregiver recruitment, onboarding, and client retention.
- Familiarity with AxisCare or similar home care management software.
- Experience supporting the growth or expansion of Medicaid home care services.
- Substantial Mississippi Medicaid waiver experience and demonstrated operational expertise.
Responsibilities
- Coordinate Medicaid-funded personal care and in-home respite services.
- Manage caregiver schedules, staffing assignments, and service coverage.
- Assist with caregiver recruitment, interviews, onboarding, and retention.
- Coordinate new client admissions and timely service initiation following required approvals.
- Maintain regular communication with clients, families, caregivers, and case-management teams.
- Respond to staffing challenges, missed visits, and service interruptions to promote continuity of care and reliable service delivery.
- Coordinate provider services according to applicable Mississippi Medicaid and waiver program requirements.
- Review approved service plans, authorizations, and service hours.
- Communicate with PDDs, waiver case managers, and referral partners.
- Monitor service utilization and address potential authorization or service interruptions.
- Maintain accurate documentation and communicate changes affecting client services.
- Follow up on referrals, admissions, and ongoing service needs.
- Monitor EVV, visit documentation, and scheduling accuracy.
- Identify and resolve documentation discrepancies and service-related concerns.
- Assist with incident reporting, quality assurance, and operational follow-up.
- Track unstaffed hours, caregiver availability, and outstanding service needs.
- Support compliance with Mississippi Medicaid provider requirements and company policies.
- Use home care management software to maintain accurate operational records.
- Coordinate with supervisory personnel to support service quality and required oversight.
- Build and maintain relationships with Medicaid waiver case managers, PDDs, and community referral sources.
- Support client referrals, caregiver recruitment, and service-area growth.
- Identify opportunities to strengthen service delivery and expand access to home care.
- Contribute to the continued development of AllPro's Mississippi Medicaid operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
