Medicaid Service Coordinator – Home & Community-Based Services

Allpro Staffnet • Biloxi, MS

4d • Onsite

About The Position

AllPro Staffnet LLC is hiring an experienced, organized Medicaid Service Coordinator to support and grow its Mississippi Medicaid home care operations. The role coordinates Medicaid-funded personal care and in-home respite services, with particular value placed on experience with Mississippi’s Elderly & Disabled (E&D) Waiver. The coordinator manages day-to-day client and caregiver operations, supports compliance with Mississippi Medicaid and waiver requirements, and helps strengthen community relationships and program growth.

This is a full-time, office-based position in Gulfport, Mississippi, with a regular schedule of 40 hours per week and regular on-site attendance required. Alternative work arrangements require prior management approval, must comply with applicable Mississippi Medicaid requirements, and must be documented in writing. Compensation is $48,000–$58,000 annually, based on qualifications and relevant experience; candidates with substantial Mississippi Medicaid waiver experience and demonstrated operational expertise may qualify toward the upper end of the range.

The successful candidate takes ownership, anticipates staffing challenges, communicates promptly, maintains accurate records, and builds dependable relationships with clients, caregivers, and referral partners. The position supports seniors and individuals with disabilities in maintaining independence and quality of life through reliable, compassionate home care.

Requirements

• At least 1 year of direct, hands-on experience working with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS).
• Demonstrated experience with Medicaid service coordination, including authorizations, approved service hours, documentation, and communication with case managers or support coordinators.
• Experience with caregiver scheduling, staffing coordination, and client service management.
• Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently, manage competing priorities, and follow through on responsibilities.
• Proficiency with computers, electronic documentation, and scheduling systems.

Nice To Haves

• At least 2 years of direct experience coordinating Medicaid-funded home care or waiver services.
• Direct experience with Mississippi’s Elderly & Disabled (E&D) Waiver.
• Knowledge of Medicaid-funded Personal Care Services and In-Home Respite.
• Experience communicating with Mississippi Planning and Development Districts, waiver case managers, or Medicaid referral sources.
• Experience with caregiver recruitment, onboarding, and client retention.
• Familiarity with AxisCare or similar home care management software.
• Experience supporting the growth or expansion of Medicaid home care services.

Responsibilities

• Coordinate Medicaid-funded personal care and in-home respite services.
• Manage caregiver schedules, staffing assignments, and service coverage.
• Assist with caregiver recruitment, interviews, onboarding, and retention.
• Coordinate new client admissions and timely service initiation following required approvals.
• Maintain regular communication with clients, families, caregivers, and case-management teams.
• Respond to staffing challenges, missed visits, and service interruptions; promote continuity of care, client satisfaction, and reliable service delivery.
• Coordinate provider services in accordance with applicable Mississippi Medicaid and waiver program requirements.
• Review approved service plans, authorizations, and service hours.
• Communicate with Planning and Development Districts (PDDs), waiver case managers, and referral partners.
• Monitor service utilization and address potential authorization or service interruptions proactively.
• Maintain accurate documentation and communicate changes affecting client services.
• Follow up on referrals, admissions, and ongoing service needs in a timely manner.
• Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy.
• Identify and resolve documentation discrepancies and service-related concerns.
• Assist with incident reporting, quality assurance, and operational follow-up.
• Track unstaffed hours, caregiver availability, and outstanding service needs.
• Support compliance with Mississippi Medicaid provider requirements and company policies.
• Use home care management software to maintain accurate operational records.
• Coordinate with supervisory personnel to support service quality and required oversight.
• Build and maintain relationships with Medicaid waiver case managers, PDDs, and community referral sources.
• Support client referrals, caregiver recruitment, and service-area growth.
• Identify opportunities to strengthen service delivery and expand access to home care.
• Contribute to the continued development of AllPro’s Mississippi Medicaid operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed