Mediation Scheduler

City of New York • New York City, NY

1d

About The Position

The Civilian Complaint Review Board (CCRB) investigates, mediates, and prosecutes complaints filed by members of the public against New York City police officers. The Mediation Scheduling Squad coordinates and administers alternative dispute resolution proceedings involving civilians with mediation-eligible complaints against NYPD Members of Service. Mediation Schedulers are entry-level staff who report to the Chief of Investigations or designee. The role requires professional and mission-driven interaction with civilians, officers, mediators, and colleagues, along with coordination, case processing, communication, reporting, and administrative support.

Requirements

• A baccalaureate degree from an accredited college or university.

Responsibilities

• Understand and communicate the CCRB’s mission and the role of Alternative Dispute Resolution in advancing it.
• Interact professionally and courteously with civilians, Members of Service, and colleagues.
• Receive and process referrals of mediation-eligible cases from investigators.
• Communicate with civilians, Members of Service, and other stakeholders to establish or confirm participation in mediation and keep parties informed about case status.
• Coordinate mediation schedules with mediators and involved parties.
• Respond professionally and promptly to telephone calls and other inquiries about mediation-eligible cases.
• Produce reports and respond to information requests about the squad’s docket, individual schedulers’ dockets, and individual cases.
• Return matters that are not mediated successfully to investigators.
• Handle confidential materials discreetly and responsibly.
• Perform data entry tasks.
• Design, implement, and maintain a file organization system.
• Copy, scan, store, and dispose of files and documents as needed.
• Participate in individual and collaborative problem-solving to advance mediation-eligible cases efficiently and consistently with the agency’s mission.
• Perform other tasks as directed by the Board, Executive Director, Chief of Investigations, or their designees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level