Mediation Scheduler
About The Position
The Civilian Complaint Review Board (CCRB) investigates, mediates, and prosecutes complaints filed by members of the public against New York City police officers. The Mediation Scheduling Squad coordinates, schedules, processes, and performs administrative tasks to facilitate alternative dispute resolution proceedings involving civilians with mediation-eligible complaints against NYPD Members of Service. Mediation Schedulers are entry-level staff members reporting to the Chief of Investigations or designee. They communicate with civilians, Members of Service, mediators, and other stakeholders; coordinate mediation schedules; process referrals and case information; and perform administrative duties while supporting the CCRB's mission.
Requirements
- A baccalaureate degree from an accredited college or university.
Responsibilities
- Understand, embrace, and effectively communicate the CCRB’s mission and the role of Alternative Dispute Resolution in advancing it.
- Interact professionally and courteously with civilians, Members of Service, and colleagues.
- Receive and process referrals of mediation-eligible cases from investigators.
- Communicate with civilians, Members of Service, and other stakeholders to establish or confirm participation in mediation and keep parties informed about case status.
- Coordinate mediation schedules with mediators and involved parties.
- Respond professionally and promptly to telephone calls and other inquiries about mediation-eligible case status.
- Produce reports and respond to information requests about the squad’s docket, individual schedulers’ dockets, or individual mediation-eligible cases.
- Return matters that are not mediated successfully to investigators.
- Handle confidential materials professionally, discreetly, and confidentially.
- Perform data entry.
- Design, implement, and maintain a file organization system.
- Copy, scan, store, and dispose of files and documents as needed.
- Participate in individual and collaborative problem-solving to advance mediation-eligible cases expeditiously and consistently with the agency’s mission.
- Perform other tasks as directed by the Board, Executive Director, Chief of Investigations, or their designees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
