Media Technology & Facilities Manager

University of the Pacific • Stockton, CA

12h • Onsite

About The Position

The Department of Art, Media, Performance, and Design (AMPD) Media Technology & Facilities Manager is responsible for the day-to-day operational readiness of facilities and production infrastructure assigned in the AMPD Facilities Responsibility Matrix. The position reports directly to the AMPD Chair and combines hands-on operational work with coordination and administrative responsibilities. The manager oversees the Equipment Room and associated student workers; maintains equipment and inventory systems; performs first-line troubleshooting, routine maintenance, setup, adjustment, and minor repairs; coordinates specialized services; supports safe and reliable use of assigned spaces; coordinates operational purchasing, software renewals, vendors, and approved contracts; and supports approved departmental events and projects.

This is an operational generalist role. The incumbent is expected to recognize the limits of their expertise, arrange specialized assistance when needed, and escalate policy, priority, significant financial, personnel, and strategic decisions to the Chair. Day-to-day authority covers routine matters within departmental priorities and University policy. Significant expenditures, policy changes, substantial facility modifications, contractual commitments beyond delegated authority, and unresolved competing priorities require appropriate Chair, College, or University approval. The position coordinates operations within its assigned scope and does not replace specialized University units or licensed technical services.

The University offers full-time employees the opportunity to live on campus at below-market rental rates. The position also provides opportunities for training, professional development, and growth as provided by the University.

Requirements

• Technical degree or certificate, bachelor’s degree, or other recognized postsecondary preparation in a related field; alternatively, an equivalent combination of relevant education, technical training, and directly related professional experience.
• Three years of progressively responsible experience in facilities operations, technical operations, production operations, equipment management, media/AV support, theater/arts operations, or a closely related environment.
• Hands-on experience with equipment setup, routine maintenance, troubleshooting, minor repair, and coordination of specialized repairs or service providers.
• Experience supervising, training, scheduling, or coordinating employees, student workers, technicians, or other operational personnel.
• Ability to manage multiple operational priorities, maintain accurate records, follow established procedures, and communicate effectively with users, supervisors, vendors, and technical specialists.
• Ability to use common hand tools and appropriate power tools safely and to recognize when work requires a licensed trade, specialized technician, or University service unit.
• Working knowledge of basic workplace safety practices and ability to implement established safety procedures in instructional, production, workshop, laboratory, or performance environments.
• Ability to learn and work with digital systems for inventory and checkout, scheduling, purchasing, service requests, software and license tracking, and operational documentation.
• Ability to oversee readiness, organization, access, maintenance, scheduling support, and effective use of multiple instructional, production, performance, and equipment spaces.
• Strong general technical ability across equipment, tools, computer-based production environments, audiovisual systems, and related instructional technologies; ability to diagnose routine problems and determine when specialized expertise is needed.
• Ability to maintain dependable systems for inventory, storage, checkout and return, condition monitoring, preventive maintenance, repair tracking, and replacement planning.
• Ability to communicate and implement safety procedures, identify unsafe conditions, coordinate training, and intervene when equipment or spaces cannot be used safely.
• Ability to coordinate concurrent operational needs, establish priorities, track work through completion, and maintain effective workflows across facilities with different functions and users.
• Ability to distinguish routine operational decisions from matters requiring Chair, College, or University approval and escalate significant financial, policy, safety, personnel, or facilities issues appropriately.
• Strong interpersonal and communication skills for working with faculty, staff, students, University offices, contractors, vendors, and external service providers, including explaining technical or operational issues clearly.
• Ability to provide responsive operational support while maintaining clear priorities, procedures, and reasonable limits on the scope of assistance.
• Ability to communicate technical requirements, obtain estimates, coordinate access and service visits, monitor work, and follow issues through completion within University procedures.
• Ability to obtain quotes, compare options, anticipate recurring costs, recommend priorities, execute authorized purchases, and provide useful operational information for budget planning.
• Strong attention to detail and ability to maintain accurate equipment, maintenance, purchasing, vendor, safety, scheduling, and operational records.
• Ability to work effectively across digital media, production, performance, fabrication, studio, and instructional settings.

Nice To Haves

• Bachelor’s degree in a related field when the minimum qualification is met through an associate or technical credential or equivalent experience.
• Experience in higher education, arts and design programs, media production, museums, galleries, theaters, performing arts organizations, fabrication or workshop environments, or other settings with multiple specialized instructional or production spaces.
• Experience managing or supporting computer labs, audiovisual systems, digital media equipment, production studios, theatrical or performance spaces, fabrication tools, or similar technical environments.
• Experience with equipment inventory and checkout systems, preventive maintenance planning, software or license administration, purchasing and procurement workflows, vendor coordination, or contract administration.
• Project-management experience involving facilities, equipment, installations, renovations, service providers, or production operations.
• Practical knowledge of one or more relevant technical areas such as carpentry, fabrication, basic electrical troubleshooting, theatrical systems, lighting, sound, audiovisual systems, computer hardware, or media-production equipment.
• Experience working directly with students and faculty in an instructional environment.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in work.

Responsibilities

• Oversee the day-to-day readiness, organization, access, scheduling support, maintenance coordination, safety, and effective use of assigned instructional, production, performance, equipment, and support spaces.
• Conduct regular operational checks and identify facility, equipment, access, safety, technology, and service needs before they disrupt instruction or production.
• Coordinate room setup, access, equipment readiness, and operational logistics for approved activities; support reservations and calendaring within the position’s scope.
• Maintain records, procedures, schedules, maintenance histories, service information, and vendor contacts necessary for operations.
• Manage Equipment Room access, organization, storage, circulation, checkout and return procedures, condition tracking, and operational readiness.
• Maintain equipment inventory, inspection, maintenance, repair, and replacement records and recommend maintenance or replacement priorities.
• Recruit or assist with recruitment, train, schedule, assign, supervise, and provide day-to-day performance feedback to student employees in accordance with University procedures.
• Establish and maintain consistent procedures and service standards for student workers supporting facilities and equipment operations.
• Perform routine and preventive maintenance, first-line troubleshooting, setup, adjustment, and minor repairs when within the employee’s expertise and safe to perform.
• Identify needs for specialized work; coordinate with relevant University units, manufacturers, vendors, licensed trades, faculty or technical specialists, and other qualified providers; track service requests and confirm satisfactory resolution.
• Serve as the departmental operational point of contact for computer-lab and related technology issues within the assigned facilities scope, coordinating with Information Technology and tracking issues through resolution.
• Track software licenses and renewal needs and coordinate approved purchasing or renewal processes; support software and technology implementation operationally.
• Implement and communicate established safety procedures; develop specialized-equipment and space procedures as needed; provide or coordinate safety training; document and report unsafe conditions; and coordinate with appropriate specialists on compliance matters.
• Pause use of equipment or a facility when an immediate safety concern exists, with prompt notification to the Chair and appropriate University unit.
• Develop cost estimates, obtain and compare quotes, identify recurring needs, recommend equipment and maintenance priorities, and provide budget-planning information to the Chair.
• Prepare or execute Chair-approved purchases within University procedures and delegated spending authority; coordinate receipt of goods and services and track relevant operational expenditures.
• Serve as operational contact for vendors, suppliers, and service providers; coordinate administrative workflow for operational contracts, including gathering information and initiating or tracking Cobblestone processes. Contract approval and signature authority remain with authorized University officials.
• Provide operational project-management support for facilities, equipment, installations, repairs, upgrades, and production-related projects, including timelines, logistics, quotes, service coordination, and implementation.
• Provide facilities, technology, equipment, access, setup, safety, and other operational support for approved departmental events and productions in coordination with AMPD faculty and staff.
• Handle departmental service requests within the position’s supervised facilities, equipment, production operations, instructional and production spaces, and related infrastructure.
• Maintain external relationships that directly support facilities, equipment, technical services, venues, production operations, or operational projects.
• Coordinate identification, documentation, transfer logistics, and recipient communication for surplus equipment in accordance with University requirements and departmental supervision.
• Perform other related duties assigned by the Chair that are reasonably consistent with the operational scope, ability, availability, time, and purpose of the position.

Benefits

• Opportunity for full-time employees to live on campus at below-market rental rates.
• Opportunities for training, professional development, and growth as provided by the University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed