Facilities Technology Manager

TerraPower LLC.•Bellevue, WA

4d•$131,828 - $171,206

About The Position

TerraPower’s Real Estate and Facilities team manages the design, implementation, operations, and management of the company’s locations. The Facilities Technology Manager leads the technology services that support TerraPower’s physical workplaces, including visitor and space management, physical security and access control, enterprise voice and conferencing, and print and reprographics services. The role oversees systems such as A/V, Microsoft Teams Rooms, access control and security systems, Microsoft Teams administration, telephone and communications technology, visitor management, space reservation, asset tracking, and related platforms across multiple U.S. sites. This is a working manager role, combining leadership of a Systems Engineer II and a Facilities Application Support Technician II with hands-on technical work. The manager sets priorities, assigns work, coaches and develops team members, manages performance, and ensures reliable, secure, high-quality services. The role also resolves escalated issues, brings technology online in new buildings, and provides technical direction across low-voltage hardware, IP networking, and cloud-managed SaaS platforms. Telecommunications and networking expertise is applied primarily to diagnosis, specification, and coordination; administration of the underlying server and network infrastructure belongs to Enterprise IT. The manager develops and executes Facilities technology strategy, owns and improves supported platforms, maintains clear service boundaries with Enterprise IT, and serves as a senior escalation point. The role coordinates with Real Estate and Facilities, Enterprise IT, Security, Construction, Project Management, vendors, contractors, and other stakeholders. It leads technology work for construction, renovation, relocation, and expansion projects through design, installation, commissioning, acceptance, and operational handoff; manages vendor performance; maintains standards and service documentation; oversees the Jira service queue; and participates in on-call and emergency response. The position reports to the Director of Real Estate and Facilities. The role supports systems and services including iLobby visitor management; Maptician space and seating management; Lenel access control and badge production; video surveillance and security hardware; Microsoft Teams Phone and Teams Rooms; Zoom Rooms; conference room A/V; printers, plotters, 3D printers, and secure-release printing; and associated low-voltage and networking-related facility systems. It also coordinates with Enterprise IT on network, server, identity, patching, vulnerability, print-server, and endpoint-driver work.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Facilities Technology, or a related field preferred; equivalent education and relevant professional experience may be considered.
At least 5 years of progressive experience supporting enterprise facilities, workplace, or physical security technology, or an equivalent combination of education and experience.
At least 2 years of experience managing technical professionals or leading technical teams, including employee development, performance management, and work prioritization.
Demonstrated experience owning multiple technology systems and services concurrently in a corporate environment, including setting standards and service levels.
Hands-on administration of an enterprise access control platform such as Lenel OnGuard or equivalent, including cardholder management, access-level design, and badge production.
Hands-on experience with IP video surveillance systems and low-voltage security hardware.
Experience administering enterprise voice services, including Microsoft Teams Phone or a comparable UCaaS/VoIP platform.
Working administration experience with Microsoft Teams Rooms and associated Microsoft management tooling, as well as Zoom and Zoom Rooms administration and controls.
Practical telecommunications knowledge of SIP, VoIP call flow, PSTN connectivity and number porting, E911/emergency location requirements, analog and digital endpoints, and voice-quality troubleshooting.
Practical networking knowledge of TCP/IP, VLANs, DHCP/DNS, switching, PoE, voice and video QoS, structured cabling, and wireless fundamentals sufficient to isolate faults and provide evidence-backed problem statements to networking teams.
Working knowledge of Windows Server and Windows desktop administration, including Active Directory, Group Policy, print server administration, and driver deployment, sufficient to specify requirements and validate Enterprise IT work.
Experience managing print environments, including secure-release/pull printing platforms and large-format plotters.
Experience leading technology implementation projects, including requirements gathering, solution design, vendor coordination, testing, deployment, and operational transition.
Experience managing technology vendors, contractors, systems integrators, monitoring providers, and service organizations, including scope definition, quality verification, and performance management.
Ability to obtain and maintain site access requirements for laboratory and nuclear construction environments.
Demonstrated leadership with integrity and accountability, sound judgment, clear expectations, team development, ownership, and continuous improvement.
Effective communication and collaboration skills with employees, stakeholders, vendors, cross-functional teams, and senior leadership, including the ability to communicate with technical and non-technical audiences.
Ability to drive customer-focused outcomes while balancing reliability, security, cost, and business needs and prioritizing in a dynamic environment.

Nice To Haves

Experience leading technical staff with diverse responsibilities.
Experience commissioning technology in new buildings from design through acceptance.
Direct experience with iLobby and Maptician, or comparable visitor management and space/hoteling platforms.
Experience supporting technology in construction, industrial, energy, laboratory, or other regulated environments.
Familiarity with physical security compliance and access audit expectations in regulated industries.
Experience supporting international office sites and coordinating with regional vendors.
3D printing or additive manufacturing support experience in an engineering or research setting.

Responsibilities

Directly manage the Systems Engineer II and Facilities Application Support Technician II, setting priorities, expectations, and accountability.
Establish team goals and prioritize operational support, projects, strategic initiatives, and continuous improvement.
Coach, mentor, and develop team members; conduct one-on-ones, performance reviews, and development planning, and address performance gaps.
Build and manage equitable on-call, after-hours, and travel rotations, and participate in the rotation personally.
Develop and execute Facilities technology strategy aligned with TerraPower IT standards, business objectives, facility requirements, and future growth.
Establish ownership and accountability for Facilities-owned technology systems and maintain documented boundaries with Enterprise IT.
Lead day-to-day operations, support, and continuous improvement of Facilities Technology systems across TerraPower locations.
Evaluate, pilot, and onboard workplace technology tools, considering business requirements, feasibility, security, cost, scalability, and maintainability.
Serve as the senior escalation point for complex technical issues and coordinate resolution across Facilities, Enterprise IT, Security, vendors, and other stakeholders.
Own the iLobby visitor management platform, including kiosk hardware, notification workflows, screening configuration, visitor badges, and site check-in requirements.
Own Maptician seating, desk and workspace hoteling, floor plan accuracy, team zoning, and space utilization reporting; coordinate workplace changes and maintain accurate assignment data.
Own the Lenel access control system, including cardholder records, access levels, credential lifecycle, door schedules, alarms, events, and audit reporting.
Manage badge production, including printers, consumables, templates, credential encoding, and issuance procedures.
Oversee video surveillance health, placement, commissioning, retention, storage, and footage requests in coordination with Security and Legal.
Oversee door and security hardware and associated low-voltage infrastructure at building entrances and egresses.
Manage the technical relationship with the 24/7 security monitoring vendor, including escalations, alarm response configuration, service levels, and incident coordination.
Ensure physical security requirements and audit expectations are met in laboratory and construction environments, including restricted and controlled areas.
Manage delegated enterprise phone system administration, including number assignment, user provisioning, call routing, hunt groups, emergency calling and location data, and coordination of number porting.
Administer Microsoft Teams Phone at user and device level, including voice policies, calling plans, device enrollment, and troubleshooting; request tenant-level policy and licensing changes through Enterprise IT.
Administer Microsoft Teams Rooms using Microsoft management tools for device health, updates, remote remediation, and room accounts.
Administer Zoom Rooms and room controls, including meeting and room settings, provisioning, and license assignment within delegated permissions.
Set conference room and collaboration space standards and approve necessary site-specific deviations.
Provide technical leadership for A/V design, commissioning, and support at new and renovated sites, and direct AV integrators on standards and installation details.
Own printers, large-format plotters, and 3D printers across sites, including configuration, queues, permissions, vendor service, and driver requirements; coordinate packaged driver deployment with Enterprise IT.
Own the Find Me Print application environment, secure release printing, release stations, and device enrollment; coordinate print-server availability, patching, and authentication with Enterprise IT.
Manage printing consumables, service contracts, and fleet refresh planning with Facilities and Procurement.
Lead Facilities Technology work for construction, renovation, relocation, and expansion projects from design through installation, commissioning, acceptance, and steady-state handoff.
Partner with cross-functional teams to define requirements, design solutions, sequence work, and deliver projects successfully.
Manage integrators, installers, low-voltage contractors, AV integrators, monitoring providers, and service organizations; define scope, review designs, verify workmanship, and confirm acceptance.
Approve technical designs, deliverables, implementation plans, and operational handoffs produced by the team and vendors.
Manage vendor performance against scope, schedule, quality, and service levels; escalate or replace providers when needed.
Own the Facilities technology Jira queue, including triage, prioritization, SLA adherence, resolution, trend analysis, and reduction of recurring issues through fixes, automation, and documentation.
Establish and maintain technical standards, procedures, runbooks, system diagrams, service levels, asset records, and lifecycle practices.
Ensure compliance with TerraPower IT architecture, cybersecurity, ITSM, change management, and asset management standards.
Monitor and report on service performance, reliability, ticket trends, project status, and utilization to Facilities and IT leadership.
Represent Facilities technology requirements in IT change management, network design, and security reviews.
Raise and track network, server, identity, patching, and vulnerability remediation work with Enterprise IT, providing diagnostic detail.
Lead after-hours and emergency response for access control, security, and critical conferencing incidents, including participation in the on-call rotation.
Personally resolve escalated issues and help stand up technology in new buildings while providing technical direction across low-voltage hardware, IP networking, and cloud-managed platforms.