Facilities Technology Manager

TerraPower•Bellevue, WA

About The Position

TerraPower’s Real Estate and Facilities team manages the design, implementation, operations, and management of its locations. The Facilities Technology Manager leads the technology services that support physical workplaces, including visitor and space management, physical security and access control, enterprise voice and conferencing, and print and reprographics services. The role oversees systems and services across multiple U.S. sites and manages a Systems Engineer II and a Facilities Application Support Technician II. It is a working-manager position that combines team leadership with hands-on technical work, including resolving escalated issues and standing up technology in new buildings. The role applies telecommunications and networking expertise to diagnosis, specification, and coordination; underlying server and network infrastructure is owned by Enterprise IT. The manager reports to the Director of Real Estate and Facilities and works closely with Real Estate and Facilities, Enterprise IT, Security, Construction, Project Management, and external vendors. The manager develops Facilities Technology strategy, oversees day-to-day service delivery and continuous improvement, and owns or administers a broad portfolio of workplace systems. These include iLobby visitor management; Maptician seating and space management; Lenel access control and badge production; video surveillance and related security hardware; enterprise telephony, Microsoft Teams Phone, Microsoft Teams Rooms, and Zoom Rooms; printers, plotters, 3D printers, and secure-release printing. The role leads technology work for construction, renovation, relocation, and expansion projects, from design and vendor coordination through commissioning, acceptance, and operational handover. The manager establishes service standards, documentation, runbooks, system diagrams, asset and lifecycle practices, and service levels; manages the Facilities technology Jira queue; and ensures alignment with TerraPower IT architecture, cybersecurity, ITSM, change management, and asset management standards. They coordinate infrastructure remediation with Enterprise IT and lead after-hours and emergency response for access control, security, and critical conferencing incidents, including personal participation in the on-call rotation. The role involves 0–10% travel and work across office, laboratory, and construction environments. Physical functions include extended sitting, bending or stooping, gripping and fine motor work, prolonged repetitive work, visually and audio-focused tasks, stair use, and the ability to safely lift up to 25 pounds.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Facilities Technology, or a related field preferred; equivalent education and relevant professional experience may be considered.
At least 5 years of progressive experience supporting enterprise facilities, workplace, or physical security technology, or an equivalent combination of education and experience.
At least 2 years of experience managing technical professionals or leading technical teams, including employee development, performance management, and work prioritization.
Experience owning multiple technology systems and services concurrently in a corporate environment, including setting standards and service levels.
Hands-on administration of an enterprise access control platform such as Lenel OnGuard or equivalent, including cardholder management, access level design, and badge production.
Hands-on experience with IP video surveillance systems and low-voltage security hardware.
Experience administering enterprise voice services, including Microsoft Teams Phone or a comparable UCaaS/VoIP platform.
Working administration experience with Microsoft Teams Rooms and associated Microsoft management tools, and with Zoom/Zoom Rooms administration and controls.
Practical telecommunications knowledge, including SIP, VoIP call flow, PSTN connectivity and number porting, E911/emergency location requirements, analog and digital endpoints, and voice-quality troubleshooting.
Practical networking knowledge, including TCP/IP, VLANs, DHCP/DNS, switching, PoE, voice/video QoS, structured cabling, and wireless fundamentals, sufficient to isolate faults and provide evidence-backed problem statements to networking teams.
Working knowledge of Windows Server and desktop administration, including Active Directory, Group Policy, print server administration, and driver deployment, sufficient to specify requirements and validate Enterprise IT work; the position does not hold administrative rights to these systems.
Experience managing print environments, including secure-release/pull printing platforms and large-format plotters.
Experience leading technology implementation projects, including requirements gathering, solution design, vendor coordination, testing, deployment, and operational transition.
Experience managing technology vendors, contractors, systems integrators, monitoring providers, and service organizations, including scope definition, quality verification, and performance management.
Ability to obtain and maintain site access requirements for laboratory and nuclear construction environments.
Ability to safely lift up to 25 pounds.
Ability to communicate effectively with technical and non-technical audiences, including senior leadership, and to collaborate with employees, stakeholders, vendors, and cross-functional teams.
Demonstrated integrity, accountability, sound judgment, customer focus, and ability to prioritize reliability, security, cost, and business needs in a dynamic environment.

Nice To Haves

Experience leading technical staff with diverse responsibilities.
Experience commissioning technology in new buildings from design through acceptance.
Direct experience with iLobby and Maptician, or comparable visitor management and space/hoteling platforms.
Experience supporting technology in construction, industrial, energy, laboratory, or other regulated environments.
Familiarity with physical security compliance and access audit expectations in regulated industries.
Experience supporting international office sites and coordinating with regional vendors.
3D printing or additive manufacturing support experience in an engineering or research setting.

Responsibilities

Directly manage the Systems Engineer II and Facilities Application Support Technician II; set priorities and expectations, provide coaching and performance management, and support professional development.
Establish team goals and prioritize operational support, projects, strategic initiatives, and continuous improvement; conduct one-on-ones, performance reviews, and development planning.
Build and manage equitable on-call, after-hours, and travel rotations, and participate in the rotation personally.
Develop and execute Facilities Technology strategy aligned with TerraPower IT standards, business objectives, facility requirements, and future growth.
Define ownership and accountability for Facilities-owned systems and maintain clear operational boundaries with Enterprise IT.
Lead day-to-day operations, support, and continuous improvement of Facilities Technology systems across TerraPower locations.
Evaluate and onboard workplace technology tools, assessing requirements, feasibility, security, cost, scalability, and maintainability.
Serve as senior escalation point for complex technical issues and coordinate resolution across Facilities, Enterprise IT, Security, vendors, and other stakeholders.
Own iLobby visitor management, including kiosk hardware, host notifications, screening configuration, badge issuance, and site check-in requirements.
Own Maptician seating assignments, desk hoteling, floor plan accuracy, team zoning, and space utilization reporting; coordinate moves, adds, and changes with Facilities, HR, and site leadership.
Own Lenel access control, including cardholder records, access levels, credentials, door schedules, alarms, events, and audit reporting.
Own badge production across sites, including printers, consumables, templates, credential encoding, and issuance procedures.
Oversee video surveillance health, placement, commissioning, retention, storage, and footage requests in coordination with Security and Legal.
Oversee building entrance and egress security hardware and associated low-voltage infrastructure; manage the technical relationship with the 24/7 security monitoring vendor.
Ensure physical security technology requirements and audit expectations are met in laboratory, construction, restricted, and controlled environments.
Manage enterprise phone services within delegated administrative scope, including numbers, provisioning, routing, hunt groups, emergency calling and location data, and coordination of porting with Enterprise IT and carriers.
Administer Microsoft Teams Phone at the user and device level, including voice policies, calling plans, device enrollment, and troubleshooting; route tenant-level policy and licensing changes through Enterprise IT.
Administer Microsoft Teams Rooms using Microsoft management tools for health monitoring, updates, remote remediation, and room account configuration.
Administer Zoom Rooms and room controls, including settings, device provisioning, and license assignment within delegated permissions.
Establish conference room and collaboration space standards and provide technical leadership for AV design, commissioning, and support at new and renovated sites.
Own printers, large-format plotters, and 3D printers, including configuration, queues, access permissions, vendor coordination, and refresh planning; partner with Enterprise IT on managed endpoint driver deployment.
Own the Find Me Print application environment, secure-release printing, release stations, and device enrollment; coordinate print server, patching, and authentication dependencies with Enterprise IT.
Lead Facilities Technology work for construction, renovation, relocation, and expansion projects from design through installation, commissioning, acceptance, and transition to ongoing support.
Define project requirements and solutions, coordinate schedules with construction, and manage integrators, installers, low-voltage contractors, monitoring providers, and service organizations.
Review designs and deliverables, verify workmanship, approve implementation plans and operational handoffs, and manage vendor performance against scope, schedule, quality, and service levels.
Own the Facilities technology Jira queue, including triage, prioritization, SLA adherence, resolution, trend analysis, root-cause fixes, automation, and documentation.
Maintain technical standards, procedures, runbooks, system diagrams, service levels, asset records, and lifecycle practices for supported platforms.
Ensure compliance with TerraPower IT architecture, cybersecurity, ITSM, change management, and asset management standards.
Monitor and report service reliability, ticket trends, project status, and utilization to Facilities and IT leadership.
Represent Facilities Technology needs in IT change management, network design, and security reviews; raise and track infrastructure remediation requests with Enterprise IT and provide diagnostic details.
Lead after-hours and emergency response for access control, security, and critical conferencing incidents.

Benefits

Competitive compensation and eligibility to participate in discretionary short-term incentive payments.
Comprehensive medical and wellness benefits.
Medical insurance.
Vision insurance.
Dental insurance.
Life and disability benefits.
Gender affirmation benefits.
Parental leave.
401(k) plan.
21 days of annually accrued paid time off.
10 paid holidays.
Relocation assistance.
Professional and educational support opportunities.