Media Services Specialist I

Salve Regina University•Newport, RI

About The Position

The Media Services Specialist I is an entry-level technical support position assisting with the operation, support, and maintenance of audiovisual, classroom, conferencing, and media technologies throughout Salve Regina University. Under the direction of the Associate Director of Academic Support Services and in collaboration with Information Technology staff, the Specialist provides first-level technical support for classes, meetings, events, presentations, and other University activities. The role offers opportunities for continued learning and professional development in audiovisual technology, classroom technology, multimedia systems, and related information technologies. The successful candidate should demonstrate technical aptitude, initiative, customer-service skills, dependability, and a commitment to continuous learning. Occasional evening and weekend work is required to support University events and activities. The position is classified as essential and may require on-campus attendance during academic-year emergencies when work or classes have been cancelled, if directed by a supervisor. No professional license or certification is required at hire. The employee uses computers, audiovisual equipment, classroom technology, hand tools, test equipment, videoconferencing systems, and other technology commonly used in an academic technology environment. Opportunities may be provided to pursue relevant industry training and certifications. The incumbent is not substantially exposed to adverse environmental conditions.

Requirements

Education, current pursuit of a degree, training, work experience, technical experience, or demonstrated skills sufficient to perform the essential functions of the position.
Basic familiarity with computers and common technology, including Windows and/or macOS environments.
Comfort working with common audiovisual technology such as displays, projectors, microphones, speakers, cameras, computers, and presentation equipment.
Basic troubleshooting and problem-solving ability.
Ability and willingness to learn unfamiliar technologies and technical procedures.
Ability to follow written and verbal technical instructions.
Strong customer-service orientation and ability to work effectively with people with varying levels of technical experience.
Clear verbal and written communication skills, including the ability to explain technical information to non-technical users.
Ability to organize assigned work, manage multiple requests, and follow tasks through to completion.
Dependability and ability to provide reliable support during important University activities.
Ability to work collaboratively and independently within established procedures.
Willingness and ability to work occasional evenings and weekends to support University events.
Demonstrated interest in technology and learning new technical skills.
Attention to detail and ability to document work accurately.
Ability to receive instruction, ask appropriate questions, and apply learned procedures.
Ability to recognize when a problem requires escalation to more experienced technical staff.
Ability to interact professionally with students, faculty, staff, guests, and other members of the University community.
Commitment to continued learning and professional development.

Nice To Haves

Associate's or bachelor's degree, certificate, coursework, or technical training in audiovisual technology, information technology, multimedia, communications, computer science, or a related discipline.
Previous experience providing technology, audiovisual, event, help-desk, classroom, or customer support.
Experience with audiovisual equipment such as projectors, displays, microphones, speakers, cameras, mixers, or control systems.
Familiarity with Microsoft 365 and collaboration platforms such as Microsoft Teams and Zoom.
Familiarity with Windows and macOS computers.
Basic understanding of computer networking or IP-connected devices.
Experience supporting meetings, presentations, performances, conferences, or special events.
Experience with video recording, streaming, editing, or multimedia-production software.
Experience working in an educational environment.
Relevant audiovisual or information-technology training or industry certifications.
Formal education in audiovisual technology, information technology, multimedia, communications, computer science, or a related field.

Responsibilities

Provide technical support for classroom, audiovisual, media, and conferencing technologies throughout the University.
Set up, operate, monitor, and break down technology and equipment for classes, meetings, events, presentations, and special programs.
Troubleshoot technology issues, resolve routine problems, document support activities, and escalate complex issues when appropriate.
Assist with maintenance, testing, inventory, installation, and replacement of classroom and audiovisual technology equipment and systems.
Guide and assist faculty, staff, students, and guests in using supported technologies.
Collaborate with Information Technology staff and University departments to support teaching, learning, meetings, events, and other initiatives.
Maintain accurate documentation, support records, and instructional materials.
Participate in training and professional development to expand technical knowledge and stay informed about evolving technologies and best practices.
Help maintain supplies of commonly used audiovisual accessories, including cables, adapters, connectors, and batteries.
Assist with inventory, organization, deployment, and tracking of audiovisual and media equipment.
Assist with video recording, basic multimedia production, editing, streaming, and related projects as assigned.
Assist with maintaining equipment, inventory, warranty, and service information.
Provide assistance and guidance to student employees when assigned by the Associate Director.
Perform other related duties as required.

Benefits

Health, dental, and vision coverage available on the first of the month following date of hire, subject to waiting periods.
403(b) retirement plan through TIAA with employee and employer contributions and access to advising services.
Long-term disability coverage.
Employer-paid life and AD&D insurance.
Up to 100% free tuition at Salve for eligible employees and qualified dependents.
Wellness program and free access to the on-campus Fitness Center.
Supplemental life insurance for employees and dependents.
Supplemental insurance coverage through Aflac.
Tuition Exchange scholarship program for qualified dependents of eligible full-time employees.
Discounted pet insurance through ASPCA.
Student loan forgiveness assistance program (SAVI).
Employee Assistance Program through Health Advocate.
Flexible spending health and dependent care accounts.
Health savings accounts.
529 CollegeBound Saver program.
Paid parental leave and adoption assistance.