Med Spa Manager - New Spa Opening
About The Position
VIO Med Spa is hiring a founding manager to open and lead its new Midlothian, Virginia location. This is an opportunity to prepare a new center for launch and build its operations, team, membership base, and guest experience from day one. The manager will work with an established local multi-unit operator and help the location grow after opening. The role owns the center’s guest experience and day-to-day operations, including team recruitment and development, schedules, vendors, inventory, local marketing, pre-sales, and performance tracking. The manager also partners with the clinical team on scheduling and patient flow in a non-clinical capacity. The position is full-time and on-site, with work beginning ahead of the planned December opening. Center hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 3 p.m., subject to adjustment. Manager hours typically extend around opening and closing, with additional time during launch and peak periods. Compensation is a base salary of $65,000 to $75,000 per year, plus a performance bonus tied to location growth and additional incentives for membership growth.
Requirements
- Management experience in a med spa, wellness, fitness, hospitality, retail, or another membership or service business.
- A track record of growing membership, revenue, or guest retention.
- Strong people leadership skills, including hiring, coaching, and building a team; experience building a team from the ground up is ideal.
- Comfort owning local marketing and pre-sales for a new location.
- Full-time, on-site availability in Midlothian ahead of the planned December opening, including some evenings and weekends around launch.
Nice To Haves
- Med spa or aesthetics experience.
- Experience opening or launching a new location.
- Fluency with CRM and booking systems.
- A local network in the Richmond area.
Responsibilities
- Coordinate launch readiness, including center setup, vendors, hiring, and training, to prepare for opening.
- Drive membership sign-ups and retention.
- Deliver and oversee a premium, consistent guest experience from the first call through rebooking.
- Recruit, onboard, schedule, and coach the front-of-house team.
- Manage daily scheduling, inventory, and operational tools.
- Lead local marketing and pre-sales during the location’s ramp-up.
- Partner with the clinical team on scheduling and patient flow in a non-clinical capacity.
- Track and grow revenue, membership, retention, and guest satisfaction.
Benefits
- Performance bonus tied to the location’s growth.
- Additional incentives for membership growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
