Mechanical Service Manager

Snider Fleet Solutions • Knoxville, TN

6d

About The Position

Snider Fleet Solutions is seeking a dynamic, results-driven Mechanical Service Manager to direct daily service operations and distribute work orders to technicians. The role oversees completed work and ensures that proper safety procedures and processes are followed. Strong interpersonal and leadership skills are important for promoting positive teamwork and business growth. The manager also supports branch operations, sales staff, and customers, and helps maintain safe, compliant, clean, and organized facilities and equipment.

Snider Fleet Solutions describes itself as one of the nation's largest commercial tire dealers and retread service providers. The company offers a competitive salary, a comprehensive benefits package, paid time off and holidays, and opportunities for professional development, skill growth, and career advancement. The company is an equal opportunity employer.

Requirements

• At least 3 years of experience assigning service work orders to technicians.
• Proficiency in MS Office Suite and ability to learn other software, such as AS400, SAP, and BTN.
• Knowledge of, or ability to learn, implement, and monitor state and federal OSHA regulations.
• Strong working knowledge of diesel- and gasoline-powered Class 5 through 8 heavy trucks.
• Proficient understanding of VMRS codes and TMC recommended practices.
• Knowledge of OEM and aftermarket parts and suppliers in the mechanical industry.
• Valid driver's license or state equivalent, and insurability to drive under company standards.
• Exemplary leadership, organizational, and time-management skills.
• Superior customer service and written and verbal communication skills.
• Ability to multitask and work effectively under pressure and time constraints.
• Strong analytical thinking and business insight.
• Reliability, dependability, and self-initiative.

Nice To Haves

• Federal Annual and Brake Inspector certification (preferred).
• Medium/Heavy Truck ASE certifications (strongly preferred).

Responsibilities

• Receive, create, assign, and monitor service work orders for technicians.
• Manage technician productivity, with a focus on monthly revenue goals.
• Assist the branch and operations manager in maintaining current employee administrative files, DOT medical cards, ASE/TIA certifications, forklift safety records, and employee evaluations.
• Support and supervise sales staff with service quotes, product lookups, and customer disputes or requests.
• Manage scheduled customer fleet work, scrap tire analysis, and other customer needs.
• Assist with warehouse duties, including inventory, loading and unloading, barcoding, and scan billing.
• Review the warehouse, service bays and trucks, and equipment daily to ensure safety, compliance, cleanliness, and organization.
• Ensure proper branch opening and closing procedures are followed.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, and employer-paid life and short-term disability coverage.
• 401(k) with company match.
• Paid time off (PTO).
• Paid holidays.
• Opportunities for professional development, skill growth, and career advancement.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed