Senior Facilities Service Manager - Mechanical

Oracle•Abilene, TX

6d•Onsite

About The Position

The Senior Facilities Service Manager – Mechanical leads the onsite mechanical service and maintenance team responsible for the safe, reliable, and efficient operation of mission-critical cooling and HVAC systems supporting hyperscale data center operations. Reporting to the Facility Manager, this role directly manages Facilities Technicians and is accountable for execution quality, service readiness, technician development, and lifecycle maintenance performance across mechanical infrastructure. The position is onsite in Abilene, Texas, and focuses on service execution, uptime protection, mean time to repair reduction, and long-term asset performance rather than mechanical system design. A key objective is to build, lead, and continuously improve an in-house self-perform maintenance program so the team has the capability, processes, and discipline to safely carry out maintenance and troubleshooting in a mission-critical environment. The role supports 24/7 operations and requires staffing, escalation readiness, training, maintenance planning, and response readiness.

Requirements

5–8+ years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure.
3–5+ years of experience leading technicians, service teams, or field maintenance operations.
Strong practical understanding of large-scale cooling systems, HVAC service operations, controls interfaces, redundancy strategies, and energy-performance considerations.
Experience managing maintenance execution, vendor performance, technician development, and incident response in operational environments.
Strong crisis management and service leadership in high-availability environments.
Proven ability to improve maintenance quality, service reliability, and execution discipline.
Strong people leadership, including the ability to develop technicians and reinforce accountability.
Clear communication skills and ability to coordinate across operations, engineering, and vendor teams.
Strong operational judgment and ability to prioritize in time-sensitive situations.
Ability to frequently walk, bend, kneel, crouch, push or pull objects, and climb stairs.
Ability to lift or move up to 39 pounds independently and participate in group lifts for loads of 40 pounds or greater.
Ability to maintain balance while working from ladders or elevated platforms.
Ability to perform duties safely, with or without reasonable accommodation, in an industrial environment.

Nice To Haves

Associate’s or Bachelor’s degree in Mechanical Engineering, HVAC technology, facilities management, or a related field; equivalent technical and field leadership experience is also valued.
Experience with mission-critical cooling infrastructure, including chillers, CRAH/CRAC systems, pumps, cooling towers, heat exchangers, valves, and mechanical distribution systems.
Familiarity with BMS/controls integration, alarm response, trend analysis, and service coordination with automation teams.
Experience with preventive maintenance, predictive maintenance, CMMS systems, energy optimization, and service KPI tracking.
EPA Section 608 Certification, preferred where refrigerant-handling responsibilities apply.
HVAC trade license or mechanical certification, where applicable.
OEM training or manufacturer certifications related to chillers, cooling systems, controls platforms, or critical mechanical equipment.
OSHA 30.

Responsibilities

Lead the onsite mechanical facilities technician team responsible for maintenance, troubleshooting, repairs, and service execution for mission-critical cooling and HVAC systems.
Directly manage Mechanical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and development.
Build and lead an in-house self-perform maintenance program for mechanical systems, including planning, training, execution standards, and continuous improvement.
Oversee maintenance and service execution for large-scale mechanical and cooling infrastructure, including chillers, CRAH/CRAC units, pumps, cooling towers, heat exchangers, piping systems, and associated controls interfaces.
Manage vendors, contractors, and internal service teams, enforcing SLAs, workmanship standards, response expectations, and safe execution practices.
Track system health, equipment reliability, energy performance, maintenance effectiveness, and service execution metrics, using data to improve uptime and reduce repeat failures.
Own mechanical safety programs, regulatory compliance, and technician training related to maintenance execution, refrigerant handling, contractor oversight, and safe work practices.
Support incident response, service restoration, capacity changes, maintenance planning, and post-event reviews to strengthen reliability and execution discipline.
Partner with Facility Managers, Engineering, Reliability, Controls, Construction, and Commissioning teams to ensure effective handoffs, operational readiness, and maintainability of installed systems.
Improve maintenance procedures, spare parts readiness, documentation quality, technician capability, and service response standards.
Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short-term and long-term disability
Life insurance and AD&D
Supplemental life insurance for employee, spouse, or child
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance
May be eligible for bonus, equity, and compensation deferral
Internal mobility, role-based technical training, and development opportunities