Mechanical Sales Administrator

ABC Home & Commercial Services•Austin, TX

1d•Hybrid

About The Position

The purpose of this position is to be part of the team of sales administrators and program coordinators assigned to execute and/or support the Mechanical Division lead generation and selling processes. Success in this role will result in an increased number of well-qualified leads, higher sales closing percentages in all mechanical trades, greater efficiency in all related processes (lead generation, sales, project coordination, etc.), and greater overall customer communication and satisfaction.

Requirements

1 - 2 years of customer service experience
Workforce Management
Data Collection and Reporting
Coaching
Experience with Microsoft Excel, Word, PowerPoint, and Google Suite
A self-starter, able to function independently with little direct supervision
Comfortable with web-based technology
Strong customer service skills
Excellent written communication skills, including spelling and punctuation
High proficiency with emailing, and various electronic devices and applications
Ability to organize and prioritize multiple tasks in a fast-paced environment
Bilingual a plus, English and Spanish
Computer skills: Evolve, Google Drive/Gmail, Microsoft Office Suite, 8x8
Minimum 35 WPM typing skill - a WPM test may also be conducted.

Nice To Haves

Hybrid schedule from home a percentage of the time (after 6 months of continuous employment with acceptable performance and attendance).

Responsibilities

Process sales leads in third-party web portals.
Interact with customers to schedule sales appointments.
Enter sales leads for sales staff in third-party portal and internal software applications.
Provide general field-sales support as required.
Attend all required meetings and trainings.
Schedule appointments for sales staff as needed.
Generate reports for sales lead data.
Provide training for CSRs to process incoming sales leads.
Support team members.

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including paid Gold's gym membership
Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)