Mechanical Claims Analyst

TEKsystems • Pompano Beach, FL

4d • Hybrid

About The Position

Are you an experienced automotive technician or mechanic ready to step off the shop floor and into a professional office environment? We are seeking a Mechanical Claims Specialist to join our growing customer support team. In this role, you’ll leverage your hands-on mechanical expertise to evaluate automotive warranty claims, guide customers and repair facilities through the claims process, and provide clear, accurate decisions on coverage. This is an excellent opportunity to transition into a less physically demanding role while continuing to use your technical knowledge in a meaningful way.

Requirements

• Minimum 3+ years of automotive mechanic or related experience
• Strong understanding of vehicle systems, diagnostics, and repair processes
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Proven customer service experience with the ability to handle complex or escalated situations
• Strong verbal communication skills and professional phone presence
• Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously
• Detail-oriented with strong organizational and problem-solving abilities
• High school diploma or GED required

Nice To Haves

• ASE Certification
• Experience with claims processing or warranty administration
• Familiarity with labor guide systems such as AllData or Mitchell
• Experience using diagnostic scan tools
• Bilingual (English/Spanish)

Responsibilities

• Evaluate and process mechanical warranty claims using your automotive knowledge
• Review repair requests and determine approval, denial, or next steps based on coverage guidelines
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email
• Explain claim decisions clearly to customers, ensuring understanding and satisfaction
• Guide customers through the claims process, including how to obtain repair estimates
• Maintain detailed, accurate documentation of all claim activity in internal systems
• Deliver exceptional customer service by actively listening, problem-solving, and showing empathy
• Collaborate with team members and leadership to maintain consistent, high-quality service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED