Mechanical Claims Analyst
About The Position
Axiom is seeking a full-time Mechanical Claims Analyst to manage auto repair claims. This role involves evaluating and processing claims, serving as the primary contact for dealers and customers to address questions about claim coverage. The ideal candidate will have automotive technical expertise, strong problem-solving and organizational abilities, and a commitment to exceptional customer service. The analyst will be crucial in upholding Axiom's reputation for integrity, fairness, and excellence by blending customer service skills with automotive knowledge to support dealers and customers.
Requirements
- High School Diploma or equivalent
- Minimum 2 years of automotive experience
- Proficient use of Microsoft and web-based applications
- Familiarity with All data, Mitchell Pro-demand, Factory labor time and other labor guides
- Ability to think creatively and to analyze and solve problems effectively
- Detail-oriented with excellent time management skills and punctuality
- Strong, effective written communication skills via Claims documents, email, chat messenger, etc.
- Strong, effective verbal communication skills with the ability to answer all calls in a timely manner from customers, dealerships, etc.
- Ability to work independently as well as part of a team in a fast-paced environment
- Ability to work a variety of shifts between Monday through Friday (7 am – 6 pm with a one-hour lunch) and the ability to work a rotation schedule on Saturdays
Nice To Haves
- Understanding of service contracts
- ASE Certification
Responsibilities
- Process automobile, RV, and powersports repair claims in accordance with Axiom policies and procedures
- Use automotive expertise to confirm the customer’s concern, cause, and correction as prepared by the shop
- Ensure all inbound calls are answered and resolved according to expected performance metrics
- Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
- Guide customers and repair facilities through the claim process and communicate necessary information for efficient claim processing
- Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
- Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluating contract coverage for eligibility, ordering inspections if required, and requesting additional information needed for processing
- Escalate issues to a supervisor as needed
- Ensure compliance with applicable laws and regulations
- Maintain a comprehensive understanding of Axiom’s products, systems, and applications
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision & Ancillary Policies
- 401K Retirement Plan with a 5% company match
- Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service
- Paid Holidays & Floating Holidays
- Casual Dress Code
- Free Roadside Assistance
- Education Reimbursement
- Childcare Reimbursement
- Paid Parental Leave
- Career advancement opportunities
- Company Sponsored Outings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
