Mechanical Claims Adjuster

The Friedkin Group•Houston, TX

15h•Onsite

About The Position

The Technical Service Specialist under the leadership of the Director, Claims Operations will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Technical Service Specialist will 1) provide superior customer service to dealers, consumers, repair facilities, and other customers, 2) adjust and process claims for automotive F&I products, and 3) settle claims pursuant to company guidelines. The Service Specialist also will take action to enhance cross-functional coordination and expand internal communications within GSA.

Requirements

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future.
This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.
High School Diploma or General education degree Req
1-3 years Required
Adjuster License

Nice To Haves

Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.

Responsibilities

Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered.
Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number.
During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an “honoring repair facility.” Be able to justify all decisions.
Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports.
Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist.
Process customer reimbursement requests and transfer requests.
Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
Coordinate and communicate actions within the company and with dealers.