Claims Adjuster
About The Position
The Claims Adjuster role at Apex Protection Plan involves handling claims-related phone calls from Dealers and Repair Facilities according to a work schedule and company standards. This position operates within an office environment from Monday through Friday. The role requires a thorough understanding of contract terms and conditions, as well as exceptions based on dealership, agent, or client information. The Claims Adjuster will also support team members, escalate complex issues, identify potential fraud, and participate in required training. Taking initiative to resolve issues is a key aspect of the role, along with performing other assigned duties.
Requirements
- High School Diploma or equivalent
- Must have strong computer skills and the ability to troubleshoot and service policy issues
- Must be proficient in Windows and MS-Office Products
- Strong analytical and problem solving skills
- Superior verbal/written skills and communications skills
- Good punctuation, spelling, mathematical, grammar and attention to detail
- Strong interpersonal skills essential
- Ability to exercise sound judgment when interacting with customers
- Must be authorized to work in the U.S or Canada
- Must be able to successfully pass a background check
Nice To Haves
- Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position
- Experience in customer service, insurance claims, or call/claims center environment
- College Degree or equivalent work experience
Responsibilities
- Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards
- Follows proper claims procedures as outlined in training and feedback provided by management
- Master understanding of contract terms and conditions
- Understand Exceptions based upon dealership, agent, or client as noted in system
- Support other team members in assisting customers when situation requires involvement
- Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
- Notify Supervisor of any claims in which possible fraud is suspected
- Participates in all training as required to perform the duties of the role
- Takes initiative to resolve an issue rather than allow an issue to continue
- Performs other related duties as required and/or assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
