Claims Adjuster

Puget Sound Energy•Poulsbo, WA

1d•Hybrid

About The Position

Puget Sound Energy's Legal team is looking for qualified candidates to fill an open Claims Adjuster position. The Claims department contributes to PSE’s success by providing prompt and thorough investigation of reported incidents involving damages to third parties. Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting thorough investigations, resolving matters appropriately, timely, and remaining customer focused in potentially adversarial situations. Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Requirements

4-5 plus years experience in utility operations or claims adjusting.
Familiarity with civil justice system.
Knowledge of insurance (specifically casualty claims adjusting).
High level of interpersonal skills (verbal and written), including technical writing.
Ability to effectively interact with senior management and Union leadership.
Computer skills, including Microsoft Word and Excel.
Demonstrated ability to work effectively in high-stress conditions and ability to resolve conflict.
Must be highly motivated, disciplined, and a self-starter.
Knowledge of tort and civil law.
Working knowledge of company’s operating tariffs, Washington State statutes and administrative regulations.

Nice To Haves

BA/BS.
AIC, ARM, or CPCU designation and/or adjuster’s license.
Construction knowledge including interpretation of restoration estimates.
Municipality relations including interpretation service agreements.
Utility knowledge including gas and electric.
Understanding of the Dig Law.
Knowledge of PSE’s tariffs.
Proficient in SAP.

Responsibilities

Reviews various internal and external documents, investigate incidents, evaluate liability, and analyze damages.
Travels throughout the Kitsap service territory for emergency incident responses, meet with stakeholders as needed, and conducts onsite investigations.
Examines, verifies, and approves invoices for timely payments.
Performs thorough investigation of incidents involving property damages to PSE facilities as well as all third party property damage claims.
Establishes contact with third-party claimants, attorneys, and customers to resolve claims against PSE.
Settlement negotiations on third party claims as well as collection of payments to PSE.
Represent Puget Sound Energy in Court.
Testify on behalf of Puget Sound Energy in Court proceedings.
May be required to file and effect collection of damage claims as well as defend PSE in small claims court.
Attends meetings at various locations in Puget Sound Service service territory.
Provide litigation support to attorneys.
Enters required damage-claim billing information in cross-functional systems.
Adheres to strict deadlines.
Performs other duties as assigned.