Mechanical Claims Adjuster (Remote)

DriveTime•Mesa, AZ

12d•Remote

About The Position

The Mechanical Claims Adjuster works with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty. The role adjudicates claims within approval limits and in accordance with department and industry standards, accurately documents actions and interactions with repair shops and customers in internal systems, follows department processes and policies, and manages pending claims with timely follow-up. The position is remote and requires residence in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN, along with a quiet, conducive home-office workspace and reliable, secure internet.

Requirements

High school diploma required.
At least 3 years of experience with current automotive mechanical systems and diagnostics.
Strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures and practices.
Clear and professional verbal and written communication skills, along with strong negotiation skills.
Proficiency in typing and general computer skills.
Comfort working in a high-volume, collaborative environment and managing multiple priorities.
Solutions-oriented approach.
Must reside in TX, UT, GA, FL, NV, NC, AZ, CO, IN, or TN.
Must have a conducive, quiet home workspace without distractions and reliable, secure internet.

Nice To Haves

Bachelor’s degree.

Responsibilities

Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty.
Adjudicate claims within approval limits and in accordance with department and industry standards.
Accurately document actions and interactions with repair shops and customers in internal systems.
Navigate department resources to follow process flows and policies.
Manage assigned pending claims and provide timely follow-up with repair facilities to reach claim decisions.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
401(k).
Company-paid life insurance.
Short- and long-term disability coverage.
Professional growth opportunities.
Tuition reimbursement.
Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums.
Competitive pay.
Set Monday-through-Friday schedule with rotating Saturdays.
On-site game room and gym.
Social events, company outings, personal rewards, and prizes.
Paid time off, including wellness days and holidays for full-time roles.