Mechanical Claims Adjuster (Remote)

DriveTime•Stockbridge, GA

13d•Remote

About The Position

The Mechanical Claims Adjuster works remotely from an approved city and state, collaborating with repair facilities to review and adjudicate vehicle repair claims. The role validates repair recommendations and diagnostics for both pre-sale repairs and customer vehicles covered under warranty, then approves payment within the applicable approval limit and department and industry standards. The position requires accurate claim documentation, timely follow-up, and effective use of department resources and procedures. The employee must have a quiet, distraction-free home workspace and reliable, secure internet access.

Requirements

Must reside in Texas, Utah, Georgia, Florida, Nevada, North Carolina, Arizona, Colorado, Indiana, or Tennessee.
High school diploma required.
At least 3 years of experience with current automotive mechanical systems and diagnostics.
Strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures and practices.
Clear, professional verbal and written communication and strong negotiation skills.
Proficiency in typing and general computer skills.
Ability to work in a high-volume, collaborative environment and manage multiple priorities.
Solutions-oriented approach.
Ability to work from a quiet home office in an approved city and state with reliable, secure internet access.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs and customer vehicles under warranty.
Adjudicate claims within the approval limit and in accordance with department and industry standards.
Accurately document actions and interactions with repair shops and customers in internal systems.
Navigate department resources to follow process flows and policies.
Manage assigned pending claims and follow up with repair facilities in a timely manner to reach claim decisions.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable portion of premiums.
401(k).
Company-paid life insurance.
Short- and long-term disability coverage.
Professional growth opportunities.
Tuition reimbursement.
Wellness program with self-guided coaching, wellness journeys, cash incentives, and medical-premium discounts.
Paid time off for full-time roles, including wellness days, holidays, and personal time.
In-house gym and game room amenities.
Company outings, social events, personal rewards, and prizes.