Mechanic/ Service Technician

Aramsco•Salem, NH

About The Position

Aramsco is seeking a Mechanic/Service Technician to diagnose and repair commercial equipment used in the commercial cleaning, restoration, and surface-preparation industries. The role works on a range of equipment, including gas engines, truck-mounted and portable carpet-cleaning units, hard-surface floor-cleaning machines, duct-cleaning and deodorizing equipment, dehumidifiers, air scrubbers, air movers, and HEPA vacuums. The technician uses testing equipment, troubleshooting guides, and manufacturers’ repair manuals, and evaluates and communicates additional service needs. The position also involves creating service orders, coordinating appointments and shop workload, communicating with customers, preparing repair bids and estimates, ordering parts, and coordinating with vendors and store employees. Technicians are expected to meet service quality and productivity goals, maintain tools and a clean, organized, safe workspace, follow supervisors’ instructions, and assist other staff when needed. Pay is $19.00 per hour, with an opportunity to earn an average of $500 or more per month in performance-based bonus compensation.

Requirements

Two or more years of experience preferred in commercial cleaning and restoration equipment, small engine repair and maintenance, pressure washer repair and maintenance, or vehicle repair and maintenance.
Valid driver license.
Clean driving record, with no DUIs or careless/reckless driving on the MVR in the past three years.
High school diploma or equivalent.
Own a basic set of mechanic’s tools.
High technical skill, mechanical aptitude, and attention to detail.
Efficient and accurate equipment diagnosis and problem-solving skills.
Work safely and use safety glasses, hearing protection, and other safety protection.
Ability to focus and complete quality work in a timely manner.
Ability to regularly lift 50+ pounds.
Professional appearance and demeanor, good written and oral communication skills, and basic computer skills.
Occasional overtime work is required.

Nice To Haves

Bilingual in English and Spanish; bonus opportunity.

Responsibilities

Diagnose and repair equipment systems and components accurately and efficiently.
Use testing equipment, troubleshooting guides, and manufacturers’ repair manuals properly.
Evaluate and communicate additional equipment repair and service needs.
Meet or exceed service department quality and productivity goals.
Follow supervisors’ instructions and work collaboratively with service department and store staff.
Assist other technicians and store staff when needed.
Use and maintain shop equipment and tools properly.
Maintain clean, organized, and safe work areas.
Create service orders for equipment brought in for repair.
Schedule service and repair appointments with customers and maintain appointments in scheduling software.
Communicate with customers in person, by phone, and by email.
Create bids and present repair and service estimates to customers.
Coordinate shop workload with other technicians.
Order parts and coordinate with vendors.
Coordinate service work with other store employees.