Mechanic/ Service Technician

Aramsco•Salem, NH

23h

About The Position

Aramsco is seeking a Mechanic/Service Technician to repair commercial equipment used in the commercial cleaning, restoration, and surface-preparation industries. The role includes diagnosing and repairing equipment such as gas engines, truck-mounted and portable carpet-cleaning units, hard-surface floor-cleaning machines, duct-cleaning and deodorizing equipment, dehumidifiers, air scrubbers, air movers, and HEPA vacuums. The technician also supports service-department operations, customer communications, repair scheduling, estimates, parts ordering, and coordination with vendors and coworkers.

Requirements

High school diploma or equivalent.
Valid driver’s license and a clean driving record, with no DUI or careless/reckless driving on the MVR within the past three years.
Own a basic set of mechanic’s tools.
High technical skill, mechanical aptitude, and attention to detail.
Efficient and accurate equipment diagnosis and problem-solving skills.
Work safely and use safety glasses, hearing protection, and other safety protection.
Ability to focus and complete quality work in a timely manner.
Ability to regularly lift more than 50 pounds.
Professional appearance and demeanor, good written and oral communication skills, and basic computer skills.
Occasional overtime work is required.

Nice To Haves

Two or more years of experience in commercial cleaning and restoration equipment, small-engine repair and maintenance, pressure-washer repair and maintenance, or vehicle repair and maintenance (preferred).
Bilingual English/Spanish; bonus.

Responsibilities

Diagnose and repair equipment systems and components accurately and efficiently.
Use testing equipment, troubleshooting guides, and manufacturers’ repair manuals appropriately.
Evaluate and communicate additional equipment repair and service needs.
Meet or exceed service-department quality and productivity goals.
Follow supervisors’ instructions and work collaboratively with service-department and store staff; assist them when needed.
Use and maintain shop equipment and tools properly.
Keep work areas clean, organized, and safe.
Create service orders for equipment received for repair.
Schedule service and repair appointments with customers and maintain them in scheduling software.
Communicate with customers in person, by phone, and by email.
Create repair and service bids and present estimates to customers.
Coordinate shop workload with other technicians and coordinate service work with other store employees.
Order parts and coordinate with vendors.