Meat Service Counter/Clerk

Kroger•Katy, TX

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role serves customers at the meat counter, provides product information and recommendations, and prepares, packages, labels, stocks and inventories merchandise. It also involves maintaining product freshness, food safety, equipment and temperature standards, and reporting discrepancies, hazards, accidents and other issues to management. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
A second language (speaking, reading and/or writing).

Responsibilities

Adhere to local, state and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Welcome customers, answer questions about products sold in the department and throughout the store, and help customers feel appreciated.
Maintain knowledge of department products and respond to questions or make suggestions.
Inform customers of meat specials.
Provide customers with fresh or frozen products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend meat and seafood items to help customers get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare, package, label and inventory ingredients and merchandise adequately.
Check product quality for freshness, review sell-by dates and take appropriate action.
Label, stock and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and sense of urgency.
Stay current with present, future, seasonal and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.