Meat Department Head

THE TURNIP TRUCK•Nashville, TN

8d•Onsite

About The Position

The Meat & Seafood Department Head leads the department’s day-to-day staffing and operations to meet sales and profitability goals. The role is responsible for sales initiatives, merchandising, expense control, and overall financial and operational performance, while providing a safe and compelling shopping experience and working environment. The Department Head models the company’s culture of integrity and transparency and helps ensure associates deliver an exceptional customer experience. This position oversees meat and seafood production, counter service, wrapping, packaging, receiving, inventory categorization, cutting standards, displays, product quality, pricing and labeling, waste disposal, and department cleanliness. It also supports customers with product questions and special orders, maintains equipment, and advises the General Manager about repair or replacement needs. The role trains and develops associates, evaluates performance, takes disciplinary action when needed, and communicates store meetings and policy changes to department staff. The Department Head works with changing customer needs, new products, and selling techniques to present high-quality, well-merchandised products. The position also attends management and storewide meetings, assists customers throughout the store, answers and routes phone calls, and performs other tasks assigned by the Store Director. The job may involve prolonged standing, walking, squatting, and bending; lifting boxes up to 75 pounds; occasional high-stress situations; and a flexible schedule that includes afternoons, nights, weekends, and holidays.

Requirements

At least 3–5 years of experience in a Meat & Seafood department or equivalent experience.
At least 3 years of experience managing teams.
Strong understanding of profit and loss and financial matters.
Ability to communicate effectively, both verbally and in writing.
Proven ability to lead through influencing.
Familiarity with health department guidelines and regulations for grocery retail.
Basic knowledge of mathematics, weights, and measures.
Advanced knowledge of meat and seafood products and ability to answer customer questions.
Ability to work a flexible schedule that includes afternoons, nights, weekends, and holidays.
Ability to stand, walk, squat, and/or bend for prolonged periods and lift boxes weighing up to 75 pounds.

Nice To Haves

Experience coaching and developing team members.

Responsibilities

Lead department staffing and daily operations to achieve sales, profitability, merchandising, expense-control, and financial performance goals.
Provide excellent customer service and ensure department staff are customer-focused and provide excellent service.
Oversee production, counter service, wrapping, and packaging responsibilities.
Receive orders or oversee department staff receiving them, review invoices for accuracy, and categorize inventory.
Establish meat-cutting standards that support product quality, pricing, margin control, and customer-service goals.
Establish and oversee adherence to health and safety standards for meat cutting and handling.
Plan attractive meat and seafood displays; ensure displays are replenished, rotated, and checked for quality.
Assist customers with product questions and special orders, and offer samples and suggestions for purchases and preparation.
Provide product information for newsletters, promotions, and customer inquiries.
Ensure accurate product labeling and clear, attractive signs.
Seek supplier credits for returned or low-quality products where applicable.
Ensure department waste is properly disposed of and keep displays, freezers, preparation areas, and storage areas clean and orderly in accordance with health department standards.
Maintain department equipment in working order and advise the General Manager of repair or replacement needs.
Provide on-the-job training, conduct performance evaluations, and take disciplinary action as needed under established policies.
Keep department staff informed about storewide meetings and policy changes.
Coordinate with receiving and marketing to ensure accurate, up-to-date product prices in the POS system and on shelf tags.
Attend management team and storewide meetings and perform other tasks assigned by the Store Director.
Assist customers in all departments and refer them to other staff when necessary.
Answer and route phone calls.