Measure Technician
About The Position
The Measure Technician (In-Home Advisor) works independently in a traveling field role supporting The Home Depot’s Field Services Organization. The role provides professional customer service that meets or exceeds company standards and customer expectations. Responsibilities include performing in-home measure appointments, building and maintaining customer relationships, supporting sales and product inquiries, taking measurements, and coordinating installations through the Measurement Services center Field Services Organization. The technician provides a positive customer experience through accurate measurements and calculations, and by reviewing and presenting quotes. The role primarily involves traveling to appointments within a defined geographic area, though it may also include providing services support to company locations. Work is completed using company-issued devices, with a focus on customer service, measurement accuracy and timeliness, and sales productivity. This is a part-time, field-based role supporting customers in Manhattan, Kansas, and surrounding areas. Travel between locations is required. The position reports to the Assistant Market Manager and typically has no direct reports.
Requirements
- Must be at least 18 years old.
- Must be legally permitted to work in the United States.
- Must have reliable transportation.
- At least 1 year of previous related work experience.
- Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
- No previous leadership experience is required.
Responsibilities
- Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
- Cooperate with Associates, Supervisors, and Managers to complete other assigned work activities.
- Follow all policies and procedures and adhere to the work schedule.
- Ask customers open-ended questions and listen to their project and product needs.
- Describe merchandise features and benefits, as well as the steps involved in completing projects.
- Demonstrate product and services knowledge when answering customer questions.
- Identify opportunities to engage customers in other services programs.
- Provide accurate measurements and calculations, and review and present quotes.
- Support sales, product inquiries, and coordination of installations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
