MCRT Triage Dispatcher - Mental Health 627

Main Template•Ceres, CA

10d

About The Position

The MCRT Triage Dispatcher for mobile crisis response serves as the first point of contact and plays a critical role in triage decision-making for behavioral health emergencies, following established protocols and supervisory guidance. The primary goal is to screen callers’ situations, determine risk levels, manage and document information across multiple platforms, and dispatch a mobile crisis team when screening indicates the team can accept the case. The Telecare Mobile Crisis Response Team provides crisis services in the community through a dedicated team of mental health professionals, involving law enforcement only when necessary. The program aims to provide safe, accessible, compassionate support while reducing unnecessary law enforcement involvement, emergency room visits, and hospitalizations in Stanislaus County.

Requirements

Bachelor’s degree in behavioral health.
Two years of experience in mental health or substance use services, including at least one year of crisis experience in an inpatient, ACT, CRT, CSU, MCRT, or crisis call center setting.
Sensitivity to multicultural populations and issues.
Firm understanding of mental health conditions, substance use disorders, and community resources.
Must be at least 18 years of age.
Must hold CPR, Crisis Prevention Institute (CPI), and BLS certifications on the date of employment or obtain them within 60 days of employment, and maintain current certifications throughout employment.
Valid and current driver’s license and personal vehicle insurance with the employee listed as a driver.
Willingness to use the company vehicle to drive clients to appointments, groups, and other activities.
Employment is contingent upon acceptable results of applicable post-offer physical examination, two-step PPD tuberculosis test, criminal background clearances, excluded party sanctions, and degree or license verification.
If driving is required, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at the time of employment and must be maintained throughout employment.

Responsibilities

Serve as the first point of contact for behavioral health emergency callers.
Screen callers’ situations and determine levels of risk in accordance with established protocols and supervisory guidance.
Manage and document information in multiple platforms.
Dispatch a mobile crisis team when screening indicates the team can accept the case.

Benefits

Paid time off accrual for vacation and personal needs for eligible employees working 20 or more hours per week; part-time accrual is prorated and annual carryover is subject to caps.
Nine paid holidays.
Shift differentials for hourly staff: 6% for PM shift and 10% for NOC shift.
Weekend shift differentials for hourly staff: 5% for weekend AM shift, 11% for weekend PM shift, and 15% for weekend NOC shift.
Free continuing education units (CEUs).
Free supervision for BBS Associate License.
Coaching and mentorship.
Online University tuition discount and company scholarships.
Medical, vision, and dental insurance.
401(k).
Employee Stock Ownership Plan.