MCLUB Attendant

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

4d•$14 - $14•Onsite

About The Position

The MCLUB Attendant supports the hotel’s financial goals through the daily operation of the Concierge Club. The role maintains the cleanliness and order of the club and common guest areas while providing prompt, courteous service. The attendant welcomes and assists guests, responds to inquiries about the hotel and local attractions, and helps resolve complaints while maintaining guest confidentiality and a professional appearance. The position also involves opening and closing duties, preparing and serving beverages, maintaining and stocking bar supplies, communicating meal requirements and special requests to the kitchen, securing stored beverages and supplies, and documenting relevant information. The attendant keeps the work area organized, reports accidents and unsafe conditions, assists with emergencies, and follows department, company, hotel, and brand policies and procedures.

Requirements

High school graduate or GED, or equivalent work experience.
Computer skills.
Good understanding of the English language.
Ability to provide excellent customer service and maintain a professional demeanor.
Ability to lift or transport at least 25 pounds.
Ability to push or pull carts and other equipment weighing up to 100 pounds.
Ability to perform various physical movements throughout work areas.
Ability to stand and maintain well-paced mobility for up to 8 hours.

Nice To Haves

Experience with hotel systems.
A minimum of 1–2 years of experience as a Customer Service Agent.

Responsibilities

Welcome and acknowledge guests according to company standards; anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Monitor the club lounge for seating availability, service, safety, and guest wellbeing.
Complete opening and closing duties.
Maintain the cleanliness and condition of the bar, bar unit, tables, tools, lounge, and common guest areas.
Prepare and serve hot, cold, and alcoholic beverages.
Stock ice, glassware, and supplies; requisition supplies and transport them from the storeroom to the bar setup area as needed.
Forecast additional meal requirements and communicate special requests to the kitchen.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in the department logbook.
Report accidents, injuries, and unsafe work conditions to a manager.
Maintain a professional image through appearance and dress.
Work to resolve guest complaints, ensure guest satisfaction, and communicate effectively with guests and team members.
Maintain guest confidentiality.
Maintain knowledge of hotel features and services, hours, room rates, packages and promotions, house count, expected arrivals and departures, and scheduled group activities.
Provide accurate information about local attractions and activities, and inform guests about attractions, facilities, services, and activities on or outside the property.
Keep the work area neat and organized and ensure supplies, including photocopies, are available.
Assist with emergencies to protect guests and associates and preserve the building and its systems, acting promptly to help return the building to normal operating status.
Know and follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.