Max Training Specialist

QubicaAMF•Mechanicsville, VA

About The Position

The Max Training Specialist works in the training department to help customers and end-users achieve maximum effectiveness with QubicaAMF products, business practices, and related topics and services. The role primarily focuses on Scoring and Technology Solutions (STS) products and delivers product and technical training, usually one-to-one or in small groups, including at customer job sites. The specialist assesses customer needs and develops suitable training agendas, provides follow-up support, and helps customers understand and use products effectively. The role also responds to product-operation questions and acts as a liaison between customers and technical support, Project Management, installation teams, and other departments to identify issues and support corrective actions. It uses Microsoft CRM to record customer information, reports, training summaries, and technical research. The specialist may assist with product installation, service, or support, contribute to training tools for new products and services, and provide status updates to relevant teams and the manager. The position has no direct reports and relies on instructions and established guidelines to perform its duties. Travel may reach 80% of the job requirements. The work environment varies with the job assignment location. The employee must be available for after-hours, weekend, on-call, and irregular shifts as required.

Requirements

Associate’s degree or an equivalent combination of education and experience.
Knowledge of commonly used training concepts, practices, and procedures.
Commitment to customer satisfaction and service.
Strong problem-solving and solution-finding ability.
Ability to explain technical knowledge in clear, accessible language for end-users.
Proficiency with Microsoft Windows and Office products.
Good working knowledge of Microsoft CRM.
Knowledge of basic computer networking configuration and troubleshooting.
Availability for after-hours, weekend, on-call, and irregular shifts as required.
Ability to travel up to 80% of the time.
Frequently stand, walk, use hands and fingers to handle or feel, and reach with hands and arms; occasionally lift or move up to 50 pounds.

Nice To Haves

Software field training experience.
Experience in bowling center operations or bowling equipment.
Familiarity with QubicaAMF automatic scoring and management systems.

Responsibilities

Provide product and technical training on QubicaAMF scoring software and related products to customers and end-users, one-to-one or in small groups.
Travel to customer job sites and conduct on-site product training.
Interview customers and use experience and judgment to design appropriate training agendas.
Deliver consultative training to support learning retention and effective product use.
Provide customers with training support after initial training is complete.
Respond to inquiries about product operation and execution.
Coordinate between customers and technical support, Project Management, installation teams, and other departments to identify issues and help implement corrective actions.
Use Microsoft CRM to upload customer data and reports, training summaries, and research on customer technical issues.
Install or assist service personnel with installation, service, or support of QubicaAMF products as needed.
Provide updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team through voicemail, email, or in-person communication.
Identify and track problems and customer-related issues with the manager when needed or required.
Assist in developing training tools for new products and services.
Participate in training sessions.
Perform other duties as assigned.