Max Training Specialist

QubicaAMF•Mechanicsville, VA

6d•$42,000 - $49,500

About The Position

QubicaAMF is hiring a Max Training Specialist in its training department. The position helps maximize the effectiveness of company products, business practices, and related services by delivering product training to customers and end users, primarily for Scoring and Technology Solutions (STS) products. Training is provided one-to-one or in small groups, often at customer job sites, and is tailored to customer needs. The specialist also provides follow-up training support, helps resolve customer issues by coordinating with internal teams, and may assist with product installation, service, and support. The role has no direct reports and involves travel of up to 80%.

Requirements

Associate’s degree, or an equivalent combination of education and experience.
Knowledge of commonly used training concepts, practices, and procedures.
Commitment to customer satisfaction and service.
Strong problem-solving and solution-finding ability.
Ability to explain technical information in clear, accessible language to end users.
Proficiency with Microsoft Windows and Office products.
Good working knowledge of Microsoft CRM.
Knowledge of basic computer networking configuration and troubleshooting.
Ability to work after hours, weekends, on-call, and odd shifts as required.
Ability to frequently stand, walk, use hands and fingers, handle or feel objects, and reach with hands and arms.
Ability to occasionally lift and/or move up to 50 pounds.
Willingness to travel up to 80% of the time.

Nice To Haves

Software field training experience.
Familiarity with QubicaAMF automatic scoring and management systems.
Experience in bowling center operations or bowling equipment.

Responsibilities

Provide product and technical training on QubicaAMF scoring software and related products to customers and end users, individually or in small groups.
Travel to customer job sites and conduct on-site product training.
Interview customers and use experience and judgment to develop suitable training agendas.
Deliver consultative training that helps customers retain information and use products effectively.
Provide customer training support after initial training and respond to questions about product operation and execution.
Coordinate between customers and Technical Support, Project Management, Installation Teams, and other departments to identify issues and help implement corrective actions.
Use Microsoft CRM to upload customer data, reports, and training summaries, and to research technical issues.
Install products or assist service personnel with product installation, service, or support when needed.
Provide updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team.
Identify and track problems and customer-related issues with the manager when needed.
Assist in developing training tools for new products and services.
Participate in training sessions.
Perform other duties as assigned.