Maternity Navigator (OB-GYN/CNA or CHW

Nadia Care • Memphis, TN

2d • $18 - $23

About The Position

Nadia Care is seeking a full-time Maternity Navigator to serve as a trusted partner and advocate for expectant and new mothers in the Memphis area, primarily South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. Navigators are hired from the communities they serve and build meaningful relationships with families, bridging the healthcare system and the community so mothers feel heard, empowered, and equipped for a healthy pregnancy. The role provides support in person and virtually, including pregnancy and postpartum education, care navigation, connection to community resources, and ongoing communication between visits. It does not replace a member’s primary obstetrician or doctor.

The schedule requires flexibility, with typical Monday–Friday shifts of 9 a.m.–5 p.m. or 11 a.m.–7 p.m., occasional weekends, and a light on-call rotation. This is a full-time hourly position paying $18–$23 per hour, with exact compensation dependent on years of direct relevant experience. The role works with a multidisciplinary care team and uses technology platforms to document and coordinate member support.

Requirements

• At least 3 years of experience in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant.
• Deep understanding of challenges expectant mothers face and experience providing prenatal and postpartum health education.
• Bilingual in English and Spanish.
• Strong listening and communication skills, with the ability to provide emotional support and practical guidance compassionately and with cultural sensitivity.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently in the field while staying connected to a team of specialists.
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Technology skills and ability to learn platforms such as AthenaOne, Welkin, and MacOs.

Nice To Haves

• Start-up experience or adaptability in a fast-evolving environment.

Responsibilities

• Meet with mothers virtually and in person, educating them about critical health topics, including urgent maternal warning signs, preeclampsia, and postpartum recovery.
• Educate members on birth positions and breathing techniques to help them feel prepared for birth.
• Work with a multidisciplinary care team, attend daily huddles, and escalate clinical issues to Nadia specialists.
• Maintain clear and accurate documentation of care interactions.
• Build trusting relationships and provide a safe space for conversations about members’ needs and concerns; provide support by call or messaging between visits.
• Connect members with community resources to address barriers such as food insecurity, transportation, and housing challenges.
• Share community insights and feedback from mothers and families with Nadia Care to help shape programs.
• Attend administrative meetings and follow company policies and procedures.

Benefits

• Annual paid holidays.
• Full-time hourly, non-exempt employees receive three weeks of paid time off after the 90-day introductory period.
• Medical insurance covering hospital, surgical, and prescription drug benefits; coverage begins the first of the following month.
• Dental insurance covering preventive care and basic and major procedures.
• Vision insurance covering routine eye exams and eyeglasses.
• Stock option grant.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed