Material Operations Business Analyst

Avnet • Tempe, AZ

5d

About The Position

The analyst will support functional areas day-to-day operations: ○ Customer Returns (RMA) ○ RMA Credits ○ RMA PRN Resolution ○ Failure Analysis / Quality Feedback Systems (QFS) ○ Warranty Repairs ○ Factory Drop Ship Billing Support root cause investigations and process improvement initiatives by leveraging data and business insights. Collaborate with cross-functional teams to resolve operational issues and improve service delivery. Communicate analytical findings in a clear, concise, and actionable manner to stakeholders. Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.

Requirements

• Service management mindset
• Curiosity and a continuous improvement mindset.
• Strong ownership and accountability for assigned work.
• Data-driven decision-making skills.
• Effective collaboration and communication.
• Ability to learn new processes and systems quickly.
• Strong documentation and organizational discipline.

Responsibilities

• Support functional areas day-to-day operations: Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, Factory Drop Ship Billing
• Support root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
• Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed