Material Handler II
About The Position
The Material Handler II receives donations and transports, sorts, selects, processes, and displays merchandise. The role supports organizational, team, and individual goals in alignment with Goodwill’s mission, vision, values, and strategic priorities. It also involves maintaining ethical conduct, confidentiality, safety, accurate records, and a positive, cooperative environment for employees, donors, and customers. The position includes opening and closing production-floor and donation-area activities; assisting with training and supporting Material Handler I employees; auditing sorted materials and salvage; processing donated goods and preparing merchandise for sale or transport; and maintaining store cleanliness. Material Handler II employees provide customer service, help identify potential loss-prevention concerns, report safety hazards, attend required training and meetings, and perform other assigned duties. The work requires the ability to lift and carry items weighing up to 70 pounds.
Requirements
- Minimal ability to read and write.
- Ability to present information effectively and respond to questions from groups, managers, employees, clients, customers, and the public with tact, courtesy, and cooperation.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a wide variety of instructions and work with abstract and concrete variables; exercise judgment, resourcefulness, ingenuity, and initiative.
- Effective interpersonal and communication skills for interacting with all levels of management and staff.
- Ability to operate basic office equipment, including a computer, telephone, cell phone, tablet, fax machine, and copy machine.
- High level of integrity and business ethics.
- Ability to lift and carry items weighing up to 70 pounds.
- Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Nice To Haves
- Prior customer service experience.
Responsibilities
- Complete opening activities, including setting up truck areas and donation drive-throughs, preparing water cooling stations, and moving gaylords.
- Seal and unseal delivery vehicles.
- Audit sorted materials and salvage boxes for quality assurance.
- Assist management in preparing tailgate topics and training employees on tailgates.
- Provide on-the-job training to new Material Handler I employees, including orientation, safety procedures, work procedures, and team inclusion.
- Help maintain a positive work environment for Material Handlers.
- Assist management with production-floor opening and closing functions.
- Respond to Material Handler requests for pricing and other assistance.
- Work with store management to identify potential loss-prevention incidents involving customers or employees.
- Assist management in processing chemicals, hazardous materials, and other sensitive materials for disposal.
- Move, sort, select, and display merchandise according to company procedures.
- Tag and hang textiles; price wares, shoes, and furniture; and distribute products to the sales floor.
- Receive and process donations, direct donors to appropriate locations, and issue receipts or printed information.
- Maintain records of daily activities, donation counts, processing counts, and other required reports.
- Perform housekeeping and cleaning duties in donation areas, bathrooms, and throughout the store interior and exterior.
- Cover coworkers’ breaks cooperatively and work as part of a team.
- Prepare salvage items by creating boxes, sorting items to ensure resale-quality products are not salvaged, and wrapping oversized or bulk furniture and gaylords for transport.
- Build boxed furniture for placement on the sales floor.
- Learn pricing lists and assist with pricing items according to company policies.
- Complete closing activities, including retrieving truck cones, cleaning water cooling stations, taking down donation drive-through setups, moving gaylords, and recovering the sales floor.
- Comply with safety and loss-prevention policies and procedures.
- Provide customer service and maintain a positive image during public contact, including assisting donors with safe donations, helping with carry-outs, and greeting and interacting with customers.
- Maintain safe work conditions and report and document hazards, potentially hazardous conditions, and unsafe practices or procedures.
- Maintain confidentiality and attend required meetings and training sessions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
