Master Stylist
About The Position
The Master Stylist engages with guests to consult on hair care needs and recommend products and services. The role delivers professional salon services with an emphasis on the guest’s total look and supports the Experience Manager and Assistant Services Manager by focusing on service sales and productivity, guest service, operating procedures, and compliance. The position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The Master Stylist performs a range of salon services, builds guest relationships and clientele, contributes to sales and productivity goals, supports in-store events and promotions, and follows company operating, safety, sanitation, and service standards. The role works a flexible schedule that may include days, evenings, weekends, and holidays. Working conditions involve continuous mobility and coordination, lifting or moving up to 10 pounds, frequent bending, reaching, and twisting, and standing for extended periods.
Requirements
- Cosmetology license.
- Previous relevant work experience is required.
- Proficiency with current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, and ear piercing where applicable, or aptitude to develop skills across service categories.
- Proficiency using equipment and chemicals needed to perform technical work.
- Proficiency demonstrating, recommending, and selling professional hair care and makeup products.
- Developed communication skills.
- Ability to work independently and as part of a team.
- Ability to build and maintain strong customer relationships and build clientele.
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Responsibilities
- Perform hair services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing where applicable.
- Meet or exceed the average weekly sales goal of $1,250 and productivity goals for hair services, and contribute to store retail and service sales, guest loyalty, and retail shrink goals.
- Demonstrate products to guests to support sales and the guest service experience.
- Support in-store events, promotions, and marketing initiatives.
- Stay informed about industry trends, products, services, ingredients, and benefits during work time.
- Maintain prompt and regular attendance.
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Partner with skin therapists and the retail team to provide a well-rounded guest experience.
- Build professional relationships with peers and brand partners to support a collaborative guest experience.
- Promote the guest loyalty program, credit, and Ulta Beauty app to guests in the salon and salesfloor.
- Attend mandatory trainings and meetings for continued professional development.
- Know and ensure compliance with company policies, procedures, and standards.
- Follow safety, sanitation, infection control, and state board guidelines before, during, and after services.
- Follow established service protocols.
- Use booking and clientele systems to book return services and event appointments.
- Communicate supply needs to the Experience Manager and maintain guest readiness.
- Maintain cleanliness and operational standards in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
- Follow the Ulta Beauty dress code.
- Protect company assets by following loss prevention practices and providing exceptional guest service.
- Complete other operational tasks as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
